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  • Tutorial on the Use of Lighting Control Software for the Four Major Motherboard Manufacturers

    Now that there is so many software for lighting control, which one should I choose? How do I use them? Currently, the four major motherboard manufacturers are leading in software integration and can control 90% of the lighting accessories on the market. Here’s the tutorial on how to use the software of four major motherboard manufacturers.   【ASUS-AURA】 If you don’t have this software yet, please download it from this link: https://www.asus.com/campaign/aura/jp/download.php This is version 1.07.79. From this version onwards you can fully control the lighting mode of the beautiful T-FORCE XTREEM ARGB memory. T-FORCE XTREEM ARGB DDR4: https://www.teamgroupinc.com/en/product/xtreem-argb-ddr4   After opening the software, the top left corner shows devices that are currently detected and can be connected by the software. The white ones are currently connected. It will turn red and disconnect the device while clicking it.   The entire row on the left is a variety of lighting effects, please select your preferred lighting mode.   In the middle, you can select the same color for all lighting parts, or you can set the light by each area individually. If you want the same color, select “Single Color”, if you want to set it by yourself, select “By areas”.   Next, you can choose the location of the light on the motherboard or any light bead on the memory. It is completely self-customized, suitable for people who wants to create their own lighting style.   In the end are Color(1), Hue(2), Saturation and Brightness(3) adjustments. These are supported by almost every lighting control software.   Overall, ASUS’s lighting control software is full of functions, with a wide selection of lighting effects, and the ability to control the color of each light bead. Highly recommended for those who have ASUS motherboards   ASUS Aura might be integrated into “Armoury Crate” integration software along with other ASUS motherboard related softwares in the future, which is the trend of motherboard manufacturers to meet the needs of gamers at this stage, but it is still in the transition period currently.   【MSI-MYSTIC LIGHT】 Please visit the download page of this software: https://www.msi.com/Landing/mystic-light-rgb-gaming-pc/download The first thing you will see is “DRAGON CENTER(UWP VERSION)”, which is an integrated software that combines many MSI related softwares internally. If you are using the Windows 10 operating system, you need to download this integrated software, and then download Mystic Light within this software.   If you use operating system “below Windows 10” and your motherboard matches the motherboard model supported on this page, you will need to scroll down the page to find Mystic Light 3 software to control the lighting effect.   Next, follow the instructions while looking at the software: After click and open DRAGON CENTER, the internal software will be downloaded first. And when you officially enter, there is a row of software to choose from on the left side of the page, please click “Mystic Light”.   After entering the software, you will see the main screen which is the location to synchronize all the RGB and Mystic Light compatible accessories. Select the LED Style on the right and the whole system will run in the same lighting effect.   If you want to control T-FORCE memory individually, you can select the preferred mode and set the color by switching from the link-like logo above to the “DRAM”! Individual control not only has many effects, but you can also customize the color yourself, which can be very useful and gorgeous even when the whole system cannot be synchronized! Don’t forget to click Apply in the bottom right corner whether you are synchronizing the entire system or controlling the memory individually.   If you are using an MSI motherboard, get a set of T-FORCE memory and let the memory rock along with your PC! T-FORCE memory: https://www.teamgroupinc.com/en/products/t-force/gaming-memory/#product-box-33   【GIGABYTE-RGB FUSION 2.0】 The download location of this software is relatively simple: https://www.gigabyte.com/MicroSite/512/download.html Just click the Download button as shown below.   After opening the software, you will see the motherboard’s lighting effect control screen. The upper left corner will automatically show the motherboard you are using. The screen is divided into three areas, first you have to choose which light you want to control in area 1, and then area 2, 3 will light up for operating. Area 2 is for selecting the effect, and area 3 is for selecting your preferred color, speed, brightness, etc. Remember to click APPLY after you finished selecting.   To operate the T-FORCE memory, first, click the memory logo under the motherboard on the left side, you will see a similar UI as the motherboard control screen, except that there is no light selection. The next steps are similar as well, including the adjustment for lighting effect, color, speed, and brightness. It is recommended to set the speed at about half to avoid too much speed or too bright for your eyes.   【ASROCK- Polychrome RGB】 Please visit ASRock’s official website for software download. From Products pages, find the motherboard you are using, scroll down and click Support and then click Download. At the bottom you will see [Beta] ASRock Polychrome RGB, this is the latest version of the lighting control software.   Please notice that AMD and Intel platforms have different version numbers, so be sure to download the software under the correct motherboard model! Above is a screenshot of the Download page of the Z390 motherboard, and below is a screenshot of the X570 motherboard for reference.   The setup is also divided into synchronizing the entire system’s lighting effect, and setting the T-FORCE memory individually. Let’s take a look at how to synchronize the memory and motherboard: First, select the Onboard LED page, then click the DRAM logo on the bottom left.   After selecting the lighting effect synchronization of the DRAM and the motherboard, you can only select Style, which is the only major limitation of this software. But ASRock has all kinds of good looking styles built in, the auto adjustment is a great feature for gamers who want to save time.   If you have more ideas about your own lighting style: Before switching to control memory individually, you need to click “DRAM” above again to unselect it, and then you can switch pages in the upper left corner! Please stop asking why “Component” can’t be clicked, it’s because the synchronization is not cancelled first!   After unselecting DRAM, click “Component” on the upper left to enter the page for controlling the memory individually. You can adjust the color, brightness, style, etc., and even turn off the light of the memory alone. T-FORCE XCALIBUR Phantom Gaming RGB DDR4: https://www.teamgroupinc.com/en/product/xcalibur-rgb-pg-ddr4   The functions of the lighting control software of the four motherboard manufacturers are very similar, and they are all very well integrated. You can control the motherboard, memory, SSD, keyboard, mouse and other accessories at the same time, without having to install a bunch of software to control them individually.  

  • If one of the eight XTREEM ARGB RAM is damaged, can I apply for RMA for the one RAM?

    To ensure consumers can use all eight RAMs, TEAMGROUP will repair the entire XTREEM ARGB product and test for compatibility and functionality. As such, TEAMGROUP will not accept repair applications for a single RAM and will only issue a RMA case for the entire product. 

  • What options do I have if the XTREEM ARGB product has shown insufficient storage information?

    We recommend customers test the individual RAMs first to ensure whether any of them are damaged.  If you determine that one of the RAMs is damaged, please refer to the TEAMGROUP RMA process to apply for repairs or contact TEAMGROUP customer service for assistance.  If you determine that the RAMs are not damaged, please send an email containing a detailed description of your question and product information to the TEAMGROUP customer service inbox. Our tech department will respond as soon as possible.   

  • How to overclock your RAM?

    1. ASUS (1) ASUS motherboard (AMD chipset/CPU) a. Open D.O.C.P i. Press “Delete” or “F2” to enter the BIOS. Then press F7 to enter “Advanced Mode”. ii. Press right arrow key to “Ai Tweaker”(Blue frame) and choose “Ai Overclock Tuner”(Green frame). Turn “Auto” into “D.O.C.P”(Red frame). iii. Press F10 to save the changes and exit the BIOS after completing steps above.   b. Manual Overclocking Setting i. Press Delete or F2 to enter BIOS. After entering the BIOS, press F7 to enter Advanced Mode. ii. Press right arrow key to move to Ai Tweaker. Enter Memory Frequency to set the frequency you prefer. iii. After setting the frequency, go down to find DRAM Timing Control (red frame) and press “Enter”. iv. Find DRAM CAS# Latency and set the values according to your RAM specification as below in order. *The value on this screenshot doesn't represent all RAMs' setting. v. Go back to the previous page after setting the CL value. Find DRAM Voltage and fill in the voltage you want.   vi. Press F10 to save the changes and exit the BIOS after completing the steps above.   (2) ASUS motherboard (Intel chipset/CPU) a. Open XMP i. Press Delete or F2 to enter BIOS. Then press F7 to enter Advanced Mode. ii. Press right arrow key to move to Extreme Tweaker(Red frame). Then choose Ai Overclock Tuner(Green frame). Change into XMP(Blue frame) and press F10 to save the data and then leave.   b. Manual Overclocking Setting i. Press Delete or F2 to enter BIOS. Then press F7 to enter Advanced Mode. ii. Press right arrow key to move to Extreme Tweaker and find the DRAM Frequency(Green frame) below. Choose the frequency you prefer(Blue frame) and press “Enter”. iii. Find the DRAM Timing Control(green frame) and press enter after setting the frequency. iv. Find DRAM CAS# Latency and set the values according to your RAM specification as below in order. *The value on this screenshot doesn't represent all RAMs' setting. v. Go back to the previous page and find DRAM Voltage(Green frame) after setting the CL value. Fill in the voltage in the DRAM Voltage.   vi. Press F10 to save the changes and exit the BIOS after completing the steps above.   2. MSI (1) MSI motherboard (AMD chipset/CPU) a. Open D.O.C.P. i. Click “Delete” or “F2” to enter BIOS, and then click “F7” into advanced mode. ii. There are 2 ways to open D.O.C.P. (i) Click “A-XMP”(green frame), choose “2”, click F10 to save and then you can leave the page. (ii) Enter OC(green frame) on the left and switch “A-XMP” inside from “Disable” to “Profile2”(red frame), and click “F10” to save. Then you can leave the page.   b. Manual Overclocking Setting i. Press "Delete" or "F2" to get into BIOS and press F7 to get into "Advanced Mode". ii. Get into "DRAM Frequency"(green frame) and choose the frequency (red frame). iii. After setting the frequency, click "Advanced DRAM Configuration" and fill in the CL value (green frame). iv. After setting the CL value, get into DRAM Voltage(green frame), fill in the voltage(blue frame). v. After doing the steps as above, press "F10" to save the settings.   (2) MSI motherboard (Intel chipset/CPU) a. Open XMP i. Press "Delete" or "F2" to get into BIOS and press F7 to get into "Advanced Mode". ii. You have two choices to open XMP. (i) Click the A-XMP(red frame) on the top, transfer to "ON" and press F10 to save the settings. (ii) Get into OC(red frame), choose "Extreme Memory Profile (X.M.P)"(blue frame) and change from Disable to Enable. Then press F10 to save the settings.   b. Manual Overclocking Setting i. Press "Delete" or "F2" to get into BIOS and press F7 to get into "Advanced Mode". ii. Get into "DRAM Frequency"(red frame) and choose the frequency(red frame). iii. After setting the frequency, choose "Advanced DRAM Configuration"(red frame). iv. Fill in the CL value(green frame) in Advanced DRAM Configuration. v. After setting the CL value, fill in the voltage(blue frame) in "DRAM Voltage"(green frame). vi. After doing all the steps above, press "F10" to save the settings.   3. Gigabyte (1) Gigabyte motherboard (AMD chipset/CPU) a. Open D.O.C.P. i. Click “Delete” or “F2” to enter BIOS. ii. Select M.I.T.(blue frame), select Advanced Memory settings(green frame) and then press “Enter”. iii. Select “Extreme Memory Profile(X.M.P.)”(red frame), press “Enter” to enter “Profile1”(blue frame). And then press “Enter” to check again. iv. Press “F10” to save and leave BIOS after finishing all the steps above.   b. Manual Overclocking Setting i. Press “Delete” or “F2” to enter BIOS. ii. Switch to “M.I.T.”(blue frame), choose Advanced Memory Settings(green frame) and press “Enter”. iii. Select System Memory Multiplier(green frame), set the frequency(blue frame). For instance, input 28.00 if you’d like to set the frequency to 2800Mhz. At the moment, Memory Frequency(red frame) will automatically change into relative frequency. iv. After finishing setting the frequency, find “Memory Timing Mode”(red frame) below and switch “Auto” into “Manual”(green frame). v. Find DRAM CAS# Latency and set the values according to your RAM specification as below in order. *The value on this screenshot doesn't represent all RAMs' setting. vi. After finishing filling in CL Value, back to the last page “M.I.T.” to find “Advanced Voltage Settings”(green frame) and then press “Enter”. vii. Select DRAM Voltage(red frame) and then select Voltage(blue frame). viii. After finishing all the steps above, press “F10” to save and leave BIOS.   (2) Gigabyte motherboard (Intel chipset/CPU) a. Open XMP i. Press “Delete” or “F2” to enter BIOS ii. Switch to “M.I.T.”(blue frame), select “Advanced Memory Settings”(green frame) and press “Enter”. iii. Find “Extreme Memory Profile(X.M.P.)”(red frame), press “Enter” to enter “Profile1”(blue frame), and then press “Enter” again. iv. After finishing all the steps above, you can press “F10” to save and leave BIOS.   b. Manual Overclocking Setting i. Press “Delete” or “F2” to enter BIOS. ii. Switch to “M.I.T.” on the above, select “Advanced Memory Settings” and press “Enter”. iii. Select “System Memory Multiplier”(green frame), set the frequency(blue frame). For instance, input 28.00 if you’d like to set the frequency to 2800Mhz. At the moment, Memory Frequency(red frame) will automatically change into relative frequency. iv. After finishing setting the frequency, select “Channel A Memory Sub Timings”(green frame). (Condition: Follow this step if you plug 2 sticks in the way from Motherboard’s Manual. If you plug in 4 sticks, please select “Channel A & B”.) v. After entering “Channel Memory Sub Timings”, switch “Memory Timing Mode”(green frame) from “Auto” to “Advanced Manual”(blue frame). vi. Find DRAM CAS# Latency and set the values according to your RAM specification as below in order. *The value on this screenshot doesn't represent all RAMs' setting. vii. After finishing the setting of CL value, back to the last page “M.I.T.”, select “Advanced Voltage Settings”(green frame) and then press “Enter”. viii. After entering “Advanced Voltage Settings”, select “DRAM Voltage Control”(green frame) ix. Fill in the proper voltage(blue frame) in DRAM voltage. x. After finishing all the steps above, you can press “F10” to save and leave BIOS.   4. ASrock (1) ASRock motherboard (AMD chipset/CPU) a. Open  D.O.C.P. i. Press Delete or F2 to enter the BIOS. ii. Press F6 to enter Advanced Mode (red frame) iii. Press right arrow key to OC Tweaker(green frame) and find Load XMP Setting(Red frame). Enter to choose XMP 2.0 profile 1(blue frame). iv. Press F10 to save the changes and exit the BIOS after completing the steps above.   b. Manual Overclocking Setting i. Press Delete or F2 to enter BIOS. ii. After entering the BIOS, press F6 to enter Advanced Mode. iii. Press right arrow key to move to OC Tweaker and find DRAM Frequency (red frame). Enter to choose a frequency you prefer.   iv.Find DRAM CAS# Latency and set the values according to your RAM specification as below in order. *The value on this screenshot doesn't represent all RAMs' setting. v. Go back to the previous page after setting the CL value. Find DRAM Voltage and fill in the voltage. vi. Press F10 to save the changes and exit the BIOS after completing the steps above.   (2) ASRock motherboard (Intel chipset/CPU) a. Open XMP i. Press “Delete” or “F2” to enter BIOS. ii. Press “F6” to enter “Advanced Mode”(red frame) after entering BIOS. iii. Press right arrow key to move to “OC Tweaker” (red frame). “Find DRAM Configuration”(blue frame) and press “Enter”. iv. Find “Load XMP Setting”(red frame). Press “Enter”, select “XMP 2.0 Profile 1” and press “Enter” again to confirm. v. Press “F10” to save the changes and exit the BIOS after completing the steps above.   b. Manual Overclocking Setting i. Press “Delete” or “F2” to enter BIOS. ii. Press “F6” to enter “Advanced Mode”(red frame). iii. Press right arrow key to move to “OC Tweaker”(red frame). Find “DRAM Configuration”(blue frame) and press “Enter”. iv. Find the DRAM Frequency below and choose the frequency you prefer(blue frame). v. Find DRAM CAS# Latency and set the values according to your RAM specification as below in order. *The value on this screenshot doesn't represent all RAMs' setting. vi. Go back to the previous page after setting the CL value. Choose Voltage Configuration (red frame) to enter. vii. Fill in the voltage in “DRAM Voltage”(red frame) viii. Press “F10” to save the changes and exit the BIOS after completing the steps above.

  • What should I be aware of when upgrading memory or using dual/quad channel memory?

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    Dual/quad channel technology for computer system requires using two/four sets of similar capacity and spec of memory modules to achieve better performance and stability. When you are upgrading your system’s memory, suggest to upgrade using dual/quad channel memory kit to avoid compatibility issues such as unable to boot up or system crash.  

  • 【Guide to Build a PC】How to build a Gaming PC that can play all games for $1,000

    “If my budget is only___, can I get a PC that can actually play games?” There are too many factors to consider for such a question, but if you don’t mind spending time on it, assembling it yourself is definitely more cost-effective than buying a finished PC. Today, we’ll recommend you the most suitable and affordable PC build on the market, and explain in order how to assemble the computer by yourself. Just follow the steps and you can build your own gaming PC!   If you want to assemble your own gaming PC, first you have to know the list of parts you need to buy. The necessary parts include: 1. CPU, 2. Motherboard, 3. Memory, 4. Hard drive, 5. Graphics card, 6. Power supply 7. Case. In addition, you can get: 1. CPU Cooler, 2. Case fan, 3. Network card, etc. The main reason that CPU cooler is listed here is that the CPU comes with a fan, so it’s not a necessity. However, if it’s a large game load, it is recommended to buy a CPU cooler with a better cooling ability or a larger CPU cooler to control the CPU temperature to avoid overheating or crashing during the gameplay.   【All components for PC build】   A. CPU To make it affordable, the R5-3600X will be one of the best choices since AMD is a real bargain in the mid-range. The R5-3600X offers 6 cores and 12 threads. It has a basic clock of 3.8GHz and a boost clock of 4.4GHz, supports native 3200MHz memory, and is PCIe 4.0 SSD compatible. The expandability is excellent, and very few gamers will manually adjust the CPU or memory frequency. Learn more: https://www.amd.com/en/products/cpu/amd-ryzen-5-3600x   B. Motherboard The new B550 series motherboard is definitely a blessing for gamers. In the past, the B series is quite different from the X series in terms of CPU overclocking, memory overclocking and I/O interface; The TUF Gaming B550 PLUS is highly compatible, close to the X570 level, and has a sleek military look, making it the best choice at this price range. Learn more: https://www.asus.com/Motherboards/TUF-GAMING-B550-PLUS/   C. Memory To keep the budget in check, try to avoid getting components that have RGB lighting. However, since it’s a gaming PC, the memory must be gaming style as well. We pick T-FORCE VULCAN Z 8GBx2 3200MHz. It looks like a mecha with a strong sense of gaming design, and 8GBx2 3200MHz is also very sufficient to run all kinds of games. Learn more: https://www.teamgroupinc.com/en/product/vulcan-z-ddr4   D. Solid state drive There are some tips on how to choose an SSD. Since we want to have enough speed and capacity while keeping my budget under control, we choose a 512GB TEAMGROUP MP33 PRO M.2 PCIe and a 512GB T-FORCE VULCAN G SATA 2.5” SSD, so the read/write processing is done in PCIe and data storage is stored in SATA to avoid purchasing expensive SSD that has both high speed and large capacity. Learn more: https://www.teamgroupinc.com/en/product/mp33-pro https://www.teamgroupinc.com/en/product/vulcan-g-ssd   E. Graphics card As for graphics card, the ASUS TUF Gaming Geforce GTX1660 Super is a real bargain. Although the performance is not comparable to the ultra-high specification but over-budget RTX 3080, RTX 2080Ti, etc., but the 1660 Super is still the best choice in terms of Full HD quality. Learn more: https://www.asus.com/Graphics-Cards/TUF-GTX1660S-O6G-GAMING/   F. Remaining parts (Power supply, Case, CPU cooler) Among the remaining parts, you should pay attention that the use of a major manufacturer’s power supply with a better warranty, such as the durable CoolerMaster, will reduce the chance of burning out. The wattage should be sufficient to support PC’s normal operation. Generally speaking, it is recommended to choose a power supply of more than 650W for a PC build with a discrete graphics card. The case and the CPU cooler are basically the same as long as they are compatible. Anything that isn’t bad enough to become an oven can be considered. Learn more: https://www.coolermaster.com/catalog/power-supplies/mwe-series/mwe-gold-650-full-modular/   【Installation Process】 Next is the installation process. How to make a cool PC build out of the scattered parts? Even if you are a total beginner, just follow these steps and you will be all set!   1. Install the CPU cooler base onto the motherboard Nowadays, many CPU coolers are designed to be used by both AMD and Intel, so the screws need to be slightly adjusted to align with the motherboard holes. You can refer to the attached manual for the adjustment. The manual of the Cooler Master Hyper 212 EVO CPU Cooler is quite detailed, so don’t worry!   2. Install the CPU in the motherboard Start by lifting the lever beside the CPU socket. Next, you need to pay attention to align the CPU correctly when placing it into the socket, otherwise the pin may be broken or burned. The motherboard and CPU are now equipped with foolproof mechanism, so you can install it correctly by following the arrows shown below.   3. Lock the power supply into the case From the front of the case, there is not much space on the right side, but if you open the right side panel, you will see a space below, this is where we will place our power supply. In most cases, the sockets and switches should face outwards and the air vents should face downwards, then lock the power supply from the back of the case. Also, since this is a non-modular power supply, which means the power supply itself is connected to a large bundle of wires, so it can be installed directly, but the downside is that it can’t be removed when there are too many wires. If you choose a “fully modular” power supply, since the wires need to be connected by yourself, you must make sure which wires are needed and connect them first and then lock the case, otherwise it won’t be easy to plug them after the case is locked!   4. Lock the motherboard tightly to the case Usually, the case has 9 screw holes corresponding to the holes of the motherboard, but not every motherboard will have 9 holes. As for myself, I usually lock 7 or 8 of them. When locking the motherboard, make sure that the CPU socket is on the top, so that the heat from the fan can be discharged out of the PC, and the graphics card will also have a place to put in.   5. Connect the power supply cable to the motherboard The most troublesome part of the installation is organizing the messy cables. We usually pull out the CPU power cable and the mother power cable from the reserved holes of the case and plug them into the motherboard. This can avoid leaving no room to plug in cables after other components have been installed.   6. Connect the front panel connectors of the case to the motherboard Almost all cases nowadays have 2~4 USB ports, power on/off and reboot buttons, etc. on the front panel. They all need to be powered and controlled by the motherboard. Since the wiring method of each motherboard is different, it is recommended to follow the user manual of the motherboard to connect them to the corresponding positions. The following is a brief introduction to the corresponding connection method of the TUF B550 PLUS motherboard.       7. Install rest of the parts on the motherboard Before installing, it is recommended to lay the case flat so that it can be screwed in easily. It can be installed in the order we are used to: Install the M.2 PCIe SSD first, then the CPU cooler to the base as mentioned in the first step, followed by the graphics card, memory, and finally the 2.5” SATA SSD. Most of the cases on the market still have the position of the 2.5” SSD on the power supply side, so the 2.5” SSD cable is usually the last thing we consider. Please note here that most mid-range and above discrete graphics cards also need to be connected to the PCIe power cable of the power supply!     8. Cable management The installation is almost complete! The rest is the most painful part: cable management. After installation, there will be a lot of messy cables, so you will need to find some cable ties to tidy them up and hide them out of sight. This is the part that requires more experience.   9. Install OS & update drivers Please support the genuine software when installing the OS. How to install the OS is explained in the “Tutorial of SSD Unboxing – The 6 Things You Should Do After Buying a New SSD”: https://www.teamgroupinc.com/en/info/ins.php?index_id=83 If you are lazy to search for the drivers, you can download Driver Booster. It has the latest drivers from major manufacturers and you can install them by one click: https://www.iobit.com/en/driver-booster.php   Conclusion Here we explain the whole installation process, and introduce how to buy a PC for only $1,000, so that you can refer to according to different needs. All the selected products can be found on Amazon. T-FORCE VULCAN Z 3200 2x8GB: https://www.amazon.com/dp/B07QMM6NY3/ref=twister_B08L6D9P16?_encoding=UTF8&psc=1 T-FORCE VULCAN G SSD 500G: https://www.amazon.com/dp/B08F754NPR/ref=twister_B084H9RJ5S TEAMGROUP MP33 PRO 512GB: https://www.amazon.com/dp/B08GM9TQDB/ref=twister_B081CYW1B8   The installation process contains my own experience, and the order of the process is also based on convenience. Hope it will encourage new gamers to be more willing to try to build a PC by yourself!

  • How Come the Memory I Bought Is Not Working? Wrong Specification?

    The memory is going to enter the DDR5 era soon, which means that DDR4 technology is relatively mature. We've seen 8GB 3200MHz memory in stores and 32GB 4000MHz unboxing articles on forums. Comparing to three years ago, before AMD's rise to power, using 16GB 3600MHz memory with I7-8700K was already very luxurious then. DDR4 technology is much more mature than it was a few years ago, but there are times when you are so excited buying new memory, only to encounter various problems after getting it home. Today, we'll help solve some frequently asked questions to you. 1. Compatibility issues The IC, PCB, and Layout used are different for different memory manufacturers, models and specifications. Therefore, the memory QVL (Qualified Vendor List) is required to be verified for compatibility before the memory is released. The following screenshots are for reference. Usually, the QVL information is located on the motherboard page -> Support -> Memory However, there are numerous kinds of motherboards, and a motherboard manufacturer may produce 4 or 5 types of motherboards from a type chipset. With such a large number, manufacturers will prioritize upgrading newer chipsets. As the number of users of older chipsets gradually decreases, and as consumers using older chipsets usually have DRAMs that will not be upgraded, therefore manufacturers will assume that motherboards before a certain generation of the chipset will not support new ICs or specifications. In this case, if you buy a new memory and install it in the old computer, or use the new memory together with old memory, there may have incompatibility problems. Solution: Please refer to the motherboard's QVL List before buying the memory. Generally speaking, you only have to verify if the list has information such as (1) The memory manufacturer you wish to select. (2) What capacity is supported? (3) What frequency is supported? (4) How many sticks of memory can it install? It doesn't matter if the general public doesn't understand the external material number and CL value. Also, please avoid purchasing a new memory and use it with old ones that were bought a long time ago. Not only the difference of specification may cause incompatibility issues, but even products with the same specification may also be incompatible due to different ICs used in different periods. It is more effective to replace the entire set of memory if you want to upgrade. TEAMGROUP's memory will be sent to the motherboard manufacturer for verification during the development phase, and the memory will be left at the motherboard manufacturer so that it can be verified as soon as a new motherboard is released. TEAMGROUP memory is a reassuring choice thanks to the multiple verification of avoiding incompatibility issues. Here we provide some QVL list from specific motherboards for your reference. ASUS: https://www.asus.com/Motherboards-Components/Motherboards/All-series/TUF-GAMING-X570-PLUS-WI-FI/HelpDesk_QVL/ MSI: https://www.msi.com/Motherboard/support/MEG-X570-ACE#support-mem-19 GIGABYTE: https://www.gigabyte.com/Motherboard/X570-AORUS-MASTER-rev-11-12/support#support-doc ASRock: https://www.asrock.com/mb/AMD/X570%20AQUA/Specification.asp#MemoryMS 2. Overclocking issues This is a complicated question with no fixed answer. It involves the relationship between CPU, motherboard and memory. There are too many scenarios, so here is some basic logic for reference. The most frequently heard questions are: (1) I bought a 3200MHz memory, but why does it only run at 2400MHz? (2) Your specification indicates that it can go up to 4000MHz but no matter how I overclock it, it is only 3600MHz? (3) If I buy a 3200MHz product, is it guaranteed to overclock to 4000MHz? First of all, if you have a question about overclocking, be sure to provide the motherboard model, CPU model, BIOS version you are using to help us determine the situation accurately. Otherwise, any answer that is not based on comprehensive judgment is invalid! Solution: (1) For frequency issues, the first thing to consider is whether the maximum frequency supported by the motherboard meets the specification of the memory you bought. Generally, just click on the SPEC page on the motherboard and scroll down to Memory and you will see the details. (2) CPU support After all, overclocking is not a standardized specification, which means only referring to the specifications listed on the INTEL and AMD websites is not enough. It takes experience to know how much memory frequency can be overclocked by the CPU. Different motherboards will have different results, but in general the higher the CPU is, the higher the memory frequency can be overclocked. The following is a brief explanation of overclocking. For INTEL, I recommend selecting products with K at the end of the model, such as I9-10900K, I7-10700K. For AMD, I recommend picking products with X at the end of the model, such as R9-3900X, R5-3600X. If your CPU doesn't happen to fall into one of the above categories, your memory frequency may be limited to be overclocked. (3) BIOS version This is the most overlooked problem. Sometimes memory supportability will be corrected during BIOS update process, and if the older version has not been updated, the memory frequency may be limited. BIOS update can be downloaded from the official website of the motherboard manufacturer. It is recommended that for those who have not updated before, go check out the update SOP provided by the motherboard manufacturer first, because errors in the process may cause the entire motherboard to fail! (4) Check the actual representative type of the specification label It means to determine whether the frequency indicated on the memory package is the native JEDEC standard frequency, or is the frequency after XMP is enabled. JEDEC is an international solid-state technology association that sets different parameters for different frequency bands of memory. As long as the memory is produced following JEDEC standard, consumers do not need to do anything after purchasing the memory, just plug the memory onto the motherboard to meet the specifications on the package. The other type requires XMP, which is classified as an overlocking product. After buying it home, the most basic way to do is to go into the BIOS and enable XMP, and then let the motherboard read the SPD value in the memory and automatically overclock to the frequency indicated on the package. Just google JEDEC and frequency you are looking for, you will find the corresponding CL value on web pages. If the frequency and CL value of the memory you purchased match, it means it is the frequency within JEDEC standard and you can use it immediately by plugging it in. If the CL value of the memory you bought is below the JEDEC standard, then it is the type required XMP. Please note that not all motherboards can support the latest JEDEC standard frequency! Recently, JEDEC 3200MHz memory is slowly appearing on the market, but only the latest motherboard chipsets support this frequency, including the INTEL Z490, Z390, AMD TRX40, X570, B550. Therefore, if your motherboard chipset is not among them, you need to check the type of memory you purchase. Another situation is when the memory belongs to the type that requires XMP, but you haven't gone into the BIOS to enable XMP after buying it home, then it will only display the frequency without being overclocked. That is why many consumers bought 3600MHz home, but only showen 2400MHz. 3. Fully equipped with 4 modules often do problems. For optical reasons, many would like to have all RAM banks equipped on the motherboard. Since everything with the X470 / X570 or Z390 or Z490 is designed for dual channel and two ram modules would be sufficient for this, problems often arise when using four modules. A solution approach is, for example, that you only plug two modules on the mainboard and activate XMP. When the mainboard starts up and the XMP settings have been correctly applied, you can increase the memory controller voltage in the BIOS / UEFI. With AMD it is the SOC voltage and with INTEL the VCCIO voltage. Increases the voltage in small steps (0.05V steps). Save the setting and switch off the PC. Then plug the remaining two modules onto the motherboard and turn the PC back on. If everything works, the PC should start and the frequencies set in the XMP should be displayed. The background is that the memory controller is more loaded with four RAM modules (AMD external and Intel internal) and therefore requires a higher voltage for correct function. But remains in the motherboard specifications for the maximum voltages suitable for everyday use. If you have a lot of problems, take a look here https://linustechtips.com/forum/5-cpus-motherboards-and-memory/ 4. DOA problem Dead On Arrival, abbreviated as DOA, means damaged on arrival. This can happen with any electronic products, not just memory, which means that you can't avoid it completely as long as it is an electronic product. After all, the transportation environment or changing factors are unpredictable after they leave the factory. However, don't worry, as long as it is a DOA and you have proof of purchase, the manufacturer will usually let you replace it with a new one to ensure consumers' rights.  

  • Tutorial of Memory Unboxing – The 5 Things You Should Do After Buying a New Memory

    After using the computer for some time, many people want to upgrade their computers when they start to experience lag and slowdown. Usually, the first thing that comes to mind is to upgrade the SSD and the memory. Here are the 5 things you should do after you get a new memory.   1. Open the package of the memory There are a few things to pay attention to on the packaging as well! The mainstream memory packaging on the market is divided into blister and carton sleeve packaging. The label information on the packaging is particularly important. On the packaging of TEAMGROUP’s memory, the product specifications, features, ICON introduction are clearly labelled, making it easy to understand at a glance. T-FORCE DELTA RGB: https://www.teamgroupinc.com/en/product/delta-rgb-ddr4 Don’t be too violent when you open the outer packaging and take out the memory. The gold contacts and IC are very fragile.     2. General visual inspection of the entire memory Major inspection item: Are the gold contacts brand new, no scratches or oxidation? Is the PCB intact, no breakage, burrs? The next is to see if the heat spreader is flat. However, I have never encountered any of these problems, so just think of it as a routine checkup. *Please avoid squeezing the IC when holding the memory. In addition, there is a product serial number sticker on every memory that you buy. Do not remove this sticker. You have to keep the sticker in order to have valid lifetime warranty.     3. Plug it onto the motherboard The memory is designed to be error-proof. The left and right sides of the middle notch are different in length. Please pay attention to the direction you insert it, otherwise the gold contacts may break if you force plugging it in! The wiring method of each motherboard is slightly different. Please refer to the user manual of the motherboard to make sure the location of the dual-channel when plugging in two memory sticks. The following image is an explanation in the ASUS motherboard user manual.   The memory installation methods has been explained in “The process to handle memory errors”: https://www.teamgroupinc.com/en/info/ins.php?index_id=74 Reminder: Make sure to turn off the power supply before installing or uninstalling the memory, otherwise the memory may be damaged if the power is still on!     4. BIOS setting After plugging it in, make sure there are no problems with other components first, and then boot the computer. However, please check the status of the memory in BIOS before entering Windows. Please press the DELETE button in the first screen after you press the boot button, or press DELETE like crazy after you press the boot button to enter the BIOS.   There are some basic information after entering the easy mode screen of BIOS, but there’s not much that can be adjusted. You can adjust more with the memory after entering the advanced mode. Since different motherboard manufacturers have different hotkeys, you can refer to the description on the screen. The memory with frequency above 3200MHz on the market is dominated by overclocking memory. Only a few meet the native JEDEC 3200MHz specification, not to mention that high frequency such as 3600MHz, 4500MHz which require BIOS settings. Next, I’ll show you how to reach the overclocking frequency that the manufacturer claimed, so don’t ask again why only 2666MHz is displayed when you buy a 3600MHz one.   Currently, there are four major motherboard manufacturers and they are divided into INTEL and AMD. For more details, please refer to: <How to overclock your RAM?> https://www.teamgroupinc.com/en/info/ins.php?index_id=80   Take INTEL series of ASUS motherboard for example: After entering the advanced mode, press the right arrow key on the keyboard to move to “Extreme Tweaker” Next, press enter to select “Ai Overclock Tuner” and change to XMP, then you can press F10 to save and leave BIOS. This is a way to simply turn on XMP to read the content of the SPD in the memory. It is simple and easy for rookies, and you can correctly overclock to the frequency indicated in the memory by the following steps.   If you want to adjust the frequency manually, here is a brief introduction to manual overclocking, but the matching of values and some more detailed adjustments require experience accumulation. In the same way, on the “Extreme Tweaker” page, please go to “DRAM Frequency” and press Enter to select the frequency. After selecting the frequency and press Enter to confirm, scroll down to “DRAM Timing Control” and press Enter, then you will see “DRAM CAS# Latency” which is the CL value. The next three cells of CL need to be adjusted accordingly, then try again on your own. After adjusting the CL value, voltage is the next to be considered. Press the left arrow key to go back to the previous page of the CL setting, go down to the “DRAM Voltage” and input voltage. It also requires experience to determine how much voltage is sufficient to support the set frequency. Reminder: It is recommended to increase the voltage little by little Setting too high at a time may cause memory damage! New gamers may not be able to get into Windows, and keep entering BIOS automatically due to incompatible values or settings that exceed the highest frequency supported by the motherboard and CPU. Now adjust the values again, or press the shortcut to restore all settings to default factory values, then you can enter Windows again!     5. Check the overclocking information At this point, the preparation is basically done. Don’t rush to play the game just yet, make sure that the content you just adjusted is actually working. Check the operation status of the memory by using the CPU-Z software. After downloading and running the software, click on the “Memory” at the top, and then look at the DRAM Frequency at the bottom. The displayed value multiplied by 2 is the frequency in the actual operation. CPU-Z download: https://www.cpuid.com/softwares/cpu-z.html Why multiply it by two? The full name of DDR4 is Double Data Rate, therefore we need Double to calculate the frequency. Beneath the frequency, you can also see the CL value in operation.   Conclusion That’s it for the basic introduction to memory. Now you can also buy components to upgrade your computer, or install it yourself!

  • TEAMGROUP DRAM Module AMD Ryzen system easy setting example

    These settings are only from our recommendation. They don’t mean the must do or have Below are some very simple steps for setting up Team group DRAM module for desired frequency on the Asus ROG Crosshair VI Hero, Bios 3008. Because the IMC characteristics of Ryzen are way different from Intel, we decided to write this article to provide you some suggestions of how to set AMD Ryzen system easily and properly. :D!Currently we just find out this way will make your Ryzen system and our products work together easier. https://www.teamgroupinc.com/en/products/t-force/gaming-memory/ Environment: Motherboard: ASUS ROG Crosshair VI Hero Bios 3008x64 CPU: Ryzen 5 1600X Storage: T-FORCE CARDEA 240GB DRAM: TEAM GROUP DARK PRO DDR4 3200mhz C14 OS: Microsoft Windows 10 Professional x64 RS3 Memtest windows pro 3 Example for how to set up our DRAM modules for DDR 3200 on the AMD Ryzen system. First, choose Manual (Please don’t use DOCP) Set BCLK frequency at 100 Choose 2133/2400/2666MHz as memory frequency divider Next, go back and adjust the BLCK frequency again. When you change the BCLK value, the memory frequency changes as well. Therefore, you can raise the BCLK value to reach desired DDR frequency. Set the primary timings. Last, adjust the CPU and DRAM voltage. We advise you to set it at 1.35V when using 3000mhz or higher frequency RAM, and 1.2V when using under 3000MHz RAM. After that, save BIOS and you are done for all! Hope this would help you. If you have other question, please feel free to ask!

  • WHY IS THE CAPACITY OF USB DRIVES DISPLAYED ON THE COMPUTER ALWAYS LOWER THAN THE ACTUAL CAPACITY?

    This is due to a unit capacity conversion issue. Hardware manufacturers usually define 1K=1000 bytes according to decimal, while software providers (ex: Microsoft) define 1K=1024 bytes according to binary. In addition manufactures retain 3~5% of capacity for firmware, application software, and data storage maintenance. So there is the difference between actual capacity and marked capacity.

  • WHAT IS S.M.A.R.T? DO SSD DRIVES SUPPORT S.M.A.R.T?

    S.M.A.R.T refers to Self-Monitoring Analysis and Reporting Technology, which is a built-in monitoring function of SSDs and hard drives. This technology allows users to monitor the status of their devices, performance monitoring and control using software specifically designed functionality of S.M.A.R.T.  All Teamgroup SSDs support S.M.A.R.T.

  • WHAT SHOULD BE DONE IF THE COMPUTER SHOWS “CANNOT DELETE DATA” OR “FORMAT CARD” WHEN MEMORY CARD IS USED?

    Please verify that the write-protect lock of the card is off. If the problem persists, the memory card may be faulty. Please contact customer service personnel for assistance.

  • M.2 SSD Installation Instructions

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    1. First, please turn off the computer and unplug the power cord. 2. Find the M.2 SSD slot on the motherboard Since each motherboard is designed differently, please refer to the user manual of the motherboard for exact location.   3. Insert the M.2 SSD Due to differences in motherboards, before installing the M.2 SSD product, please remove the heat spreader or screws on the motherboard *(Note 1), and make sure the M.2 SSD matches the slot interface. Note 1: Please remove all screws from the M.2 SSD slot and make sure there is no other interference. When installing the SSD, please carefully hold the left and right sides of the M.2 SSD product and align the product connector with the slot notch, then insert into the M.2 Slot at a 20-degree angle and screw into the mounting holes on the motherboard.   4. Complete assembly & start up the computer Before starting, please check that no screws, parts, or foreign objects falling on the motherboard.   Precautions: 1. Avoid direct contact with PCB parts during installation to avoid damage caused by static electricity. 2. When screwing, be careful to avoid colliding with the IC parts on the motherboard and causing them to fall off.

  • There are hundreds of memories available, which one should I get?

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    If you have read our article on how to choose a SSD, then we know it won’t quench your thirst for knowledge! Next, lighting or no lighting? Or born for overclocking? We will tell you which TEAMGROUP memory is perfect for a gamer like you! If you are a gamer, and you desire to build a fancy PC and are capable of playing any game! As a gamer, having great looks and inner is a must. Your computer also needs to have a great looking and powerful memory to complete the full set. Introducing you the T-FORCE RGB Memory Series, which has a clever design of appearance and light guide, and is also compatible with major motherboard manufacturers’ lighting effect control software. It is cool and can also seamlessly blend in with other parts. In terms of performance, TEAMGROUP provides very good specifications. If you are interested, please check out the webpage for more information. Recommended products: XTREEM ARGB / XCALIBUR RGB / NIGHT HAWK RGB /DELTA RGB DDR4 Gaming Memory Series Learn more T-FORCE XTREEM ARGB: https://www.teamgroupinc.com/en/product/xtreem-argb-ddr4 T-FORCE XCALIBUR: https://www.teamgroupinc.com/en/product/xcalibur-rgb-ddr4 T-FORCE NIGHT HAWK: https://www.teamgroupinc.com/en/product/night-hawk-rgb-night-hawk-ddr4 T-FORCE DELTA RGB: https://www.teamgroupinc.com/en/product/delta-rgb-ddr4 If you are a gamer who is ready to step into the gaming world, assemble a PC with a great bargain first! You probably want to buy memory with RGB just because many computer components of yours have RGB lighting effects, but this will cost you a lot of money to build a PC. If you have budget concerns, why not building a gaming PC without RGB lightings first! Therefore, the best solution is to get a memory with great performance and looks, but without the RGB lighting. Among the T-FORCE Gaming Memory Series, there are two models we recommend: VULCAN Z & DARK Z DDR4 series have beautifully designed heat spreaders with anode painting, and overclocking performance. The price is a steal. These two models are definitely your top choices if you want to build a PC with a great bargain! Learn more T-FORCE VULCAN Z: https://www.teamgroupinc.com/en/product/vulcan-z-ddr4 T-FORCE DARK Z: https://www.teamgroupinc.com/en/product/dark-z-ddr4 If you are an overclocker who lives by the spirit of DIY PC If you don’t need a fancy look and the price never bothers you, all you care about is how awesome the performance is! Then T-FORCE has prepared just the right things for you. After rigorous selection by the laboratory and engineers, two overclocking memories suitable for overclockers have been created: XTREEM DDR4 / DARK PRO DDR4. It possesses high frequency + low latency CL, and using selected IC chips and high-performance heat spreader. All these offer the overclockers a chance to unleash the power of the PC. Learn more T-FORCE XTREEM: https://www.teamgroupinc.com/en/product/xtreem-ddr4 T-FORCE DARK PRO: https://www.teamgroupinc.com/en/product/dark-pro-ddr4 If you are a heavy creator and gamer who loves to pursuit the latest technology This year, T-FORCE released an innovative memory product that has overclocking performance and a great appearance. Redefining the RGB lighting by being the first in the industry launching the ARGB lighting effects with the low key and high-quality mirror design. Various frequency and CAS Latency are introduced to meet the needs of gamers at all levels. Introducing to you again: XTREEM ARGB DDR4! That’s right, we already mentioned XTREEM ARGB once before, so why talk about it again? It is because this product combines both the latest technology on the outside and the highest specifications on the inside. After spending years on research and development, this is the product revealing the full strength of TEAMGROUP, and it is also the most recommended product of the article! Lear more about T-FORCE XTREEM ARGB: https://www.teamgroupinc.com/en/product/xtreem-argb-ddr4  

  • THE USB DISK IS CORRECTLY DETECTED BY THE PC, BUT IT IS NOT DISPLAYED IN MY COMPUTER. HOW CAN I SOLVE THIS PROBLEM?

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    This is probably because your USB disk and another drive (e.g. web drive) use the same drive letter. To solve the problem, follow the instructions below to change the drive letter of your USB disk. Please follow: Right click[Management] Select [Disk management] Right-click the USB disk and select the Change Drive Letter and Path option from the function menu. ​​​​​​​

  • WHAT TO DO AS MESSAGE OF FORMATTING NECESSITY OCCURS AS MEMORY CARD IS INSERTED INTO COMPUTER, BUT THE COMPUTER CANNOT FORMAT IT?

    Please change another card reader to shoot machine trouble, if you still have questions please contact customer service for help. RMA@teamgroup.com.tw  

  • Tutorial of SSD Unboxing – The 6 Things You Should Do After Buying a New SSD

    Previously, we talked about what you should be aware of after getting a new memory: https://www.teamgroupinc.com/en/info/ins.php?index_id=82 Today, we’ll talk about SSD, which is a very big portion of products that are used when installing or upgrading computers. For those who are not familiar with it, you may be afraid to pick an SSD or install it yourself. In fact, it’s not that scary at all. After reading this article, you will feel much more confident about it! 1. Keep the proof of purchase Generally speaking, SSDs are covered by a 3 to 5 year warranty from the date of purchase. Since it’s not like the way of logging in and uploading an invoice from motherboard or video card manufacturers to prolong the warranty, it is very important to keep the proof of purchase (invoices, receipts, electronic invoices, etc.). If the proof of purchase is lost, the warranty period will be advanced to ex-factory date, which may loss more than a week of the original warranty period. Don’t forget to protect your rights and interests. 2. Unpack the package of the SSD Unpacking an SSD package requires a few tips. Usually both 2.5” SATA and M.2 PCIe are protected inside a blister, especially M.2 SSD, which is thinner and more fragile than the memory, and may break in two if you unpack too violently. It is recommended that you push the SSD out of the blister instead of pulling it hard. 3. Verify the installation location The interfaces of 2.5” SSD and M.2 PCIe are completely different, and the corresponding connection locations on the motherboard are different as well. The supported interface of 2.5” SSD is SATA and requires separate power and SATA cables. The detailed location is as shown (Motherboard SATA location) (Power cable) (two ports of the 2.5” SSD) There’s nothing more annoying than having more and more cables in your PC, so the M.2 is simply a blessing to me, the editor. M.2 reduces two cables at a time, just need to plug and lock the M.2 onto the motherboard. The detail of the ports is as shown below (Location of the M.2 on motherboard, lock using screws) 4. Using as system drive First, plug the UFD with Windows installation software into the computer and press DELETE to enter the BIOS. Make sure that the computer recognizes the newly installed SSD and UFD. (BIOS screenshot) Then go to BOOT, move the UFD to the first position, and adjust the newly installed hard drive to the second position, press F10 to save the changes and leave the BIOS. If the adjustments are made according to the above sequence, the computer should automatically reboot after leaving the BIOS and enter the Ready to install Windows screen. Format the SSD before installing Windows. After formatting, you can choose whether to split the capacity. Local drive (C:) and Local drive (D:) are what comes out the after partitioning, commonly known as C drive and D drive. If you have limited budget, you can setup a C drive with smaller capacity and a D drive with larger capacity, and try to install most of your applications in D drive. The simpler the C drive, the better. However, the downside of a single hard drive is that data may disappear if the hard drive is broken, so be sure to do an online cloud backup! If your budget is sufficient, it is recommended to buy a smaller capacity SSD as a boot drive (C:) and a larger capacity SSD as a data drive (D:). This way, there is no need for partitioning, you can have two hard drives in different drives. You don’t have to worry about the data on the data drive being affected if the boot drive is not working properly. 5. Using purely as data drive If you just want to expand a hard drive to store data, you can ski the previous step. However, you should pay attention that after installing and booting into Windows, you still can’t see the new drive because the hard drive has not been formatted and can’t be used directly Now, please move your mouse cursor to the Windows icon on the lower left and right click on the mouse Next, select Disk Management. The SSD originally installed with Windows should be displayed as “Disk 0”, and your newly installed SSD will be displayed as “Disk 1”, as shown below Please right click on the area of Disk 1 and select format. Usually the default NTFS format is used. Then press OK, the system will automatically start to format for you, and when the formatting is complete, you can see your new drive in the local machine! 6. Verify if the speed is up to the standard Nowadays, manufacturers in the market put the read/write speed of the SSD on the website and on the package. There is an unwritten rule that the speed manufacturers labeled is actually the higher value of the data they can actually measure. If you have average luck, the data you get from your home test will be slightly lower than indicated but not far off. If you are lucky, you might also get a faster SSD! After all, even the same controller with the same Flash IC may not have the same result. The following software is commonly used to test SSDs. The first thing you should do is to see if the Sequential speed (Sequential read/write speed) is the same as indicated. First let’s take a look at the CrystalDiskMark (CDM) which is the most commonly used software. The speed test of this software is quite accurate, so it is a software used commonly by both manufacturers and reviewers, and it’s also pretty fast in updating content. Just click All on the upper left to use it Next is the AS SSD Benchmark, which is commonly seen in reviews In addition to testing the read/write speed, this one can also switch to IOPS data from the View on the upper location, which is quite a unique function. Just press Start at the bottom and wait for a while, it is very easy to use. There are a lot of speed software available online, so if you are interested in, you can download them and try them for fun! In fact, the advanced application of SSD also includes different types of RAID methods, which will be explained later. I’ll end today’s introduction here, and I hope it can help those who are not familiar with how to operate the internal parts of the computer. After reading this article, you can bravely take your first step towards DIY a PC!

  • WHY FORMATTING IS NECESSARY BEFORE USING MEMORY CARD?

    The format for optimal usage might be different based on the devices. To ensure the proper work of the card, please do the formatting before applying to the device.

  • HOW MUCH RAM DO I NEED FOR MY PC? IS IT THE MORE THE BETTER?

    This question depends on the computer user you are, what programs you plan on running on the computer, and how many programs you have open at a given time. We suggest : Internet、office work : 4GB Common games、audio and video playback : 8GB Hardcore user、advanced digital image processing : 16GB or more

  • Unboxing the All New T-FORCE x TUF Gaming Alliance Series

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    The military style, co-branded DELTA TUF Gaming Alliance RGB SSD(5V) and CARDEA II TUF Gaming Alliance SSD released by TEAMGROUP are all very representative. The former is the industry’s only 2.5” SSD with the largest luminous area, while the latter is the first M.2 SSD certified by TUF Gaming Alliance! The newly launched ASUS TUF Gaming Z490-PLUS[WI-FI] follows TUF Gaming Alliance’s black and gold color design, with the unique twill design on the I/O shield and southbridge to fully showcase TUF Gaming’s hardcore military style. Let’s take a look at the co-branded DELTA TUF Gaming Alliance RGB SSD(5V), and also review the previous generation, co-branded DELTA S TUF Gaming Alliance RGB SSD(12V). The main difference between the two is the light source connector. Since some motherboards only support 5V or 12V connectors, and TUF’s latest Z490 and B550 series motherboards already support 5V header, therefore TEAMGROUP releases the 5V version this time. In addition, the 5V version can display colorful stream of light while the 12V version can only display a single color at a time, which is caused by different light source connectors. T-FORCE DELTA TUF RGB SSD: https://www.teamgroupinc.com/en/product/delta-rgb-tuf-ssd There’s also co-branded CARDEA II PCIe SSD available now! This CARDEA II TUF Gaming Alliance SSD with streamlined cooling fins is TUF Gaming Alliance’s “first” certified co-branded M.2 PCIe SSD. The T-FORCE logo in the middle is a magnificent design, and the TUF Gaming Alliance x CAREDEA II names at the bottom will get you very excited! PCIe is easy to generate heat during operating. After various experiments, the angle of this cooling fin is designed to provide the most powerful heat dissipation. T-FORCE’s design is very consumer-oriented! T-FORCE CARDEA II TUF M.2 SSD: https://www.teamgroupinc.com/en/product/cardea-ii-tuf Let’s see how it actually performs. As for the DELTA TUF Gaming Alliance(5V), if the read/write speed of 2.5” SSD can reach 500MB/s and above, it is considered to be a high quality SSD. The difference in speed between 550MB/s and 540MB/s is not that much, so we won’t test it here. However, as an M.2 PCIe SSD, it is necessary to undergo a speed test. The following CARDEA II TUF Gaming Alliance SSD 512GB is tested with three softwares. 1. The most common CDM (CrystalDiskMark) Considering fairness concern, we have only taken the result in the first test. The read speed of this SSD is 24MB/s less than the 3400MB/s on the official website, but the write speed is actually 439MB/s more than 2000MB/s. The overall speed performance is very satisfactory. 2. AS SSD Benchmark This test got 4178 points with CARDEA II TUF Gaming Alliance 512GB. It will get even higher points with the 1TB. Switching to the AS SSD Benchmark IOPS, we can see that the CARDEA II TUF Gaming Alliance also has excellent performance. 3. Tx Bench The performance of Seq 256K Q32T1 and CDM 1MQ8T1 are similar. In different situations, the performance of the CARDEA II TUF Gaming Alliance is very stable, which is a very important requirement for SSDs. Conclusion The DELTA TUF Gaming Alliance(5V) is updated with the support of TUF motherboard. The exterior design inherits the military style of TUF Gaming Alliance, and the color change has advanced from a single color to multiple colors. If you like the TUF Gaming series, you should definitely get it and match with the motherboard! The CARDEA II TUF Gaming Alliance has a black background color with a magnificent T-FORCE LOGO. Certified by ASUS TUF Gaming, the upper aluminum fin heatsink will not interfere with the components on the motherboard. It has powerful heat dissipation capability and ultra-fast computing speed. What are you waiting for? Get it home now! Learn more about TUF series co-branding: T-FORCE VULCAN TUF DDR4: https://www.teamgroupinc.com/en/product/vulcan-tuf-ddr4 T-FORCE DELTA TUF DDR4: https://www.teamgroupinc.com/en/product/delta-rgb-tuf-ddr4 T-FORCE DELTA TUF RGB SSD: https://www.teamgroupinc.com/en/product/delta-rgb-tuf-ssd T-FORCE CARDEA II TUF M.2 SSD: https://www.teamgroupinc.com/en/product/cardea-ii-tuf

  • How to choose a suitable MicroSD CARD for your Switch?

    Due to the recent pandemic, people are spending more time indoors and the demand for gaming consoles has increased significantly. Switch is great for use at home or on the go, therefore currently it has become the best choice for purchasing a gaming console.   1.   SWITCH firmware update In April of this year, Nintendo announced the latest 10.0.0 version of the firmware update, adding super useful features:  In “Data Management” of the console, data can be transferred between the internal storage and the microSD card! Switch supports microSD card expansion. Supported cards includes microSD, microSDHC and microSDXC. It is only compatible up to Speed Class UHS-I and not compatible with UHS-II. Resource: Nintendo Official Site In the past, data stored in the internal storage could not be transferred to a microSD card as it can now be transferred to a gaming console directly. The latest firmware update makes it a lot more user-friendly. As for other new features such as the News Bookmark function, option to remap the controller buttons, etc., please visit Nintendo Official Site for more details!   2.   MicroSD cards that are highly recommended Speaking of using the microSD card, the following are considered in terms of capacity, price, read/write speed, and good value. We will introduce TEAMGROUP memory cards suitable for the use on the Switch, and you will see that TEAMGROUP memory cards are cutting edge in every way!   TEAMGROUP PRO V30 U3 MicroSD CARD 256GB Capacity: 256GB R/W Speed: 100/90 MB/s Warranty: Lifetime warranty Value rating: Medium PRO V30 is the highest-level A1 card among the current microSD cards of TEAMGROUP. Its speed is no less than the products of Samsung and SanDisk. Since it is the most high-end product with a top speed, the price is slightly higher than other TEAMGROUP memory cards, therefore we give it a medium value rating, which is recommended for gamers who are looking for ultra-fast boot speed and loading speed. Learn more: https://www.teamgroupinc.com/en/product/pro-v30-u3-card   TEAMGROUP ELITE A1 U3 MicroSD CARD 256GB Capacity: 256GB R/W Speed: 90/45 MB/s Warranty: Lifetime warranty Value rating: High The ELITE is the next tier of the PRO, the price of it is slightly lower than the PRO, and it’s only a bit slower in terms of read speed. This is also the product we are testing in the following. The loading speed is very fast and overall it is a real bargain. If you wants to buy a microSD card for your Switch, this will be the most recommended product! Learn more: https://www.teamgroupinc.com/en/product/elite-a1-u3-card   TEAMGROUP COLOR CARD II MicroSD CARD 128GB    Capacity: 128GB R/W Speed: 90/45 MB/s Warranty: Lifetime warranty Value rating: High This memory card has similar specification with the ELITE, except it has the A1 performance level. However, the A1 level is the SD Association’s IOPS definition for mobile phone usage. The most important thing for the Switch is the game read speed, therefore there is no big difference without the A1 level. Plus, it is cheaper, which is one of the reasons we highly recommend this product. Learn more: https://www.teamgroupinc.com/en/product/color-card-ii   3.   Why microSD card is great for enthusiastic gamers? One microSD card can solve your storage capacity problem Have you ever bought many digital games and run out of console’s internal storage? Want to record your gameplay but there isn’t enough storage space? A suitable microSD card can solve your problems! In the following test, the Switch has only 2-3 games but takes up 80% of console’s internal storage. Let’s see the difference after they are transferred to the SD card! Friendly reminder: Game progress can only be saved in the internal storage of the console. So, when the internal storage is full, you may not be able to save the games. It is recommended to reserve storage space for safety!   4.   How to insert microSD card? How to transfer games after installation? First, the microSD card slot is located at the back, behind the long black cover on the bottom left. When you open it gently, you will hear a “click” sound. This cover is also designed as a stand to support the main body so that it can be played standing upright. Then, as shown in the image, insert the microSD in the correct direction, and if you feel it bounce back a little, that means the installation completes. Friendly reminder: The upper cover is where the game card slot is located. You won’t find microSD card after opening this cover.   If the SD card is inserted while power on, the following screen will appear. Please select restart. After restart, if you want to transfer data from console’s internal storage to the SD card, go to “Data Management” in “System Settings”. The following screen appears when you select “Move Data Between System / microSD Card”. Then select “Move to microSD Card” to bring up all the software that can be transferred from the current console. Select a game, such as Fornite as below, then click “Move Data” on the right and it’s done! In conclusion, it makes a big difference when Switch is with a microSD card.  Go get your Switch and microSD card now guys!

  • WHAT ARE THE DIFFERENCES BETWEEN USB 1.0、USB 1.1、USB 2.0、USB 3.0、AND USB3.1?

    The data transfer rate is different. USB1. around 187.5KB/Second USB1.1 around 1.5MB/Second USB2.0 around 60MB/Second USB3.0 around 500MB/Second USB3.1 up to 1000MB/Second

  • IS THERE ANYTHING TO BE NOTED IN MEMORY INSTALLATION? IS THERE SETTINGS AFTER INSTALLATION?

    Refer to the user manual of the motherboard. The additional setting is unnecessary because BIOS on the motherboard would detect SPD parameters on Memory Modules automatically after the memory has been installed.  

  • DELTA RGB SSD Q & A

    How do I know which model of RGB SSD is suitable for my current motherboard? Ans: First, please check which type of RGB lighting header is on your motherboard. For example, there are 12V RGB Header / 5V add Header / USB 9pin Header. (Each brand of motherboard may have different name for the header. Please check your motherboard’s specification first) Cross-reference the model and accessories table, then you will be able to choose a suitable DELTA RGB SSD product.   Can DELTA RGB SSD (5V) be connected to a 12V RGB Header? Ans: Each model can only use its exclusive cable to connect to the specific header on the motherboard. Do not replace it with other cables. The warranty will be void if RGB SSD is damaged due to connecting with other cables. For more information on each model’s corresponding cable accessories and header please refer to the model and accessories table.   My motherboard only has a 12V RGB Header, but I really like the mixed color lighting effect, which model should I choose? Ans: You can pick the DELTA R RGB SSD (Rainbow). You can immediately enjoy the water flowing lighting with Rainbow mixed color effect when you turn on your PC. However, this product can not control lighting effect through motherboard’s software. Only a single Rainbow lighting effect is built-in.    How can I tell if my motherboard has 5V Add Header or not? Ans: You can check the motherboard manufacturer's official website or the technical notes first. In addition, Team Group's official website provides a list of motherboard models with 5V Add Headers. (The list of compatible motherboards will be updated irregularly. Please refer to motherboard manufacturer's announcement for related specifications).   Will I damage the RGB SSD if I plug in the wrong motherboard header? Ans: Yes! If you plug in a incorrect header, it might damage the RGB SSD. The warranty will be void due to improper use.   Can I use a 12V to 5V adapter cable? Ans: You cannot use a power converter cable because, in addition to the voltage difference of 12V and 5V, the source of the LED control signal is also different, therefore it can’t be transferred using the method of power converter. The RGB SSD will be damaged by trying this method, and the warranty will be void.    If the 5V Add header on the motherboard is occupied by other product, is there any other suggested way to connect?  Ans: Please refer to the list with other manufacturers of 5V ARGB control boxes and apply according to what each manufacturer suggested. Please refer to each manufacturer’s manual for lighting control and connecting method. After connection, the operating regulation will according to control box’s specification. Any specification change, please refer to specification information updates of each manufacturer. We will not provide any further notice. Brand Name CoolerMaster CoolerMaster SilverStone Model Name MFX-ACBN-NNUNN-R1 RE-C10L-RGB-R1 LSB02 Product Photo 12V Header X Suitable for ARGB X 5V ADD Header Suitable for ARGB X Suitable for ARGB Suitable RGB SSD model DELTA RGB SSD (5V) DELTA S RGB SSD (12V) DELTA RGB SSD (5V) ※ Please refer to each user manual for the detail usage of the above models. Connection methods are different for each model.   If my motherboard is very old, and I don’t want to spend money getting a new one, is there a suitable RGB SSD for upgrading my PC? Ans: Please check if your motherboard has USB 9pin Header or not. If the header is available, then we suggest you to choose DELTA R RGB SSD (Rainbow). Connect the USB 9pin Header on the motherboard and turn on the power, then you are ready to enjoy a SSD that has water flowing lighting with Rainbow mixed color effect. However, this product cannot control lighting effect through software. Only a single Rainbow lighting effect is built-in.    How does DELTA RGB SSD synchronize lighting control with the motherboard? Ans: Each model of DELTA RGB SSD is corresponding to different RGB / ARGB control signal on the motherboard. Connecting the motherboard and the RGB SSD using the exclusive Cable, and control the lighting effect through the lighting effect software provided by the motherboard manufacturer. The lighting effect from DELTA RGB SSD (5V) / DELTA S RGB SSD (12V) is the result generated by the control software of each motherboard manufacturer. Company T-FORCE T-FORCE T-FORCE Model DELTA S RGB SSD (12V) DELTA R RGB SSD (Rainbow) DELTA RGB SSD (5V) Picture Capacity 250GB / 500GB / 1TB Dimation (L)100 x (W)69.9 x (H)9mm Flash type 3D TLC Cable type 5 pin to USB Micro B USB 9 pin to Micro B 3 & 4 pin Y-cable to Micro B Connect to MB 5pin 12V RGB Header USB 9 pin 3 / 4 pin 5V add Header MB Connector  Sync with Motherboard  YES N//A YES Support Software ASUS - Aura Sync GIGABYTE - RGB Fusion MSI - Mystic Light Sync ASROCK - Polychrome Sync N//A ASUS - Aura Sync GIGABYTE - RGB Fusion MSI - Mystic Light Sync ASROCK - Polychrome Sync Light Effect A single color change light effects Built-in Rainbow light effect A magnificent mix with water flow light effect   What is the difference of lighting effect between each model of DELTA RGB SSD? Ans: Currently, DELTA RGB SSD has three series of products, DELTA RGB SSD (5V) / DELTA S RGB SSD (12V) / DELTA R RGB SSD (Rainbow). DELTA RGB SSD (5V) / DELTA R RGB SSD (Rainbow) are using Addressable LED which is able to light up individually and present the water flowing lighting with Rainbow mixed color effect. DELTA S RGB SSD (12V) is using general RGB LED which can present lighting effect with single color change.   If I don't want the synchronized lighting effect, and I just want a RGB effect SSD, which model should I choose? Ans: We suggest you purchasing DELTA R RGB SSD (Rainbow). Connect the USB 9pin Header on the motherboard and turn on the power, then you are ready to enjoy a SSD that has water flowing lighting with Rainbow mixed color effect.  

  • WHY CAN’T I COPY MORE THAN 130 FILES TO MY USB DISK?

    This is because the default format of your USB disk is FAT16. Format the USB disk again in FAT32.

  • ARE DDR3 AND DDR4 MEMORIES COMPATIBLE?

    DDR3 and DDR4 are not compatible because they are different in both pin count, arrangement, and signal definitions. In addition, locations of fool-proof notches on the golden fingers are different, so both are not compatible.

  • There are hundreds of SSD available, which one should I get?

    Now there are so many brands and specifications of SSD on the market, it will take a lot of time to do the research, so let’s quickly introduce which TEAMGROUP SSD can best meet your needs! If you are a “promising young person who use a computer to write reports and browse online articles” As a promising young person who often uses Office software to write reports or browse the Internet, when opening Office software, although SSD and HDD are both SATA III interface, SSD will still provide faster speed than traditional HDD! Here we recommend the price-friendly GX2 SSD, with various capacities to choose from! Learn more: https://www.teamgroupinc.com/en/product/gx2 And this VULCAN SSD from T-FORCE gaming brand has both read and write speed of over 500 MB/s. The price is reasonable and the design is stylish, which makes it perfect for you! Learn more: https://www.teamgroupinc.com/en/product/vulcan-ssd The next is DELTA MAX SSD which is the RGB SSD with the largest luminous area in the industry. The ARGB lighting is smooth, meticulous and not too bright for your eyes. Even when the lighting is off, the SSD can still reflect the texture of the mirror surface. Note: Remember to pick a case with a transparent side panel, which can perfectly present the translucent mirror effect of the SSD!   Learn more: https://www.teamgroupinc.com/en/product/deltamaxssd If you are a “mild to moderate, promising gamer” Back then, when I was playing Diablo III, the game map often got stuck for a long time at the loading screen! I did use a quad-core processor and a high-end graphics card, but how come the performance is still far from good? Only to find that the map files of Diablo III were located in the hard drive, so the loading time took longer whenever the hard drive was reading the files. Therefore, I simply replaced my hard drive with a M.2 SSD and the loading time was reduced instantly! The low-price and easy to use M.2 PCI-E Gen3x4 SSD MP33 make you the coolest gamer by eliminating your waiting time in the game! Learn more: https://www.teamgroupinc.com/en/product/mp33 If you are a “heavy creator and gamer” Congratulations, you are a user who relies heavily on computer performance. We strongly recommend the following high performance M.2 PCI-E SSDs! First, we introduce you the MP34 which has no heat spreader and can be easily installed on any device. The difference between the MP34 and MP33 is the addition of the RAM that makes the reading speed more than 3000MB/s. No matter if you are editing large video files, or playing a game and want to live broadcasting at the same time, the experience is smooth and without any lag. Learn more: https://www.teamgroupinc.com/en/product/mp34 The next is T-FORCE CARDEA II, which has TEAMGROUP’s exclusive patented cooling fin, so you don’t have to worry about speed loss caused by overheating when using SSD for a long period of time. Learn more: https://www.teamgroupinc.com/en/product/cardea%20ii If you are a heavy creator and gamer who “desire the latest technology” After the release of AMD’s X570 platform this year, the bandwidth of PCIe is upgraded to M.2 PCIE Gen4x4. T-FORCE releases CARDEA ZERO-Z440 to advance with the times. The read speed is up to 5000 MB/s, which guarantees to make you the coolest heavy creator. Loading graphics or converting files will all be done before your coffee gets cold! Lear more: https://www.teamgroupinc.com/en/product/cardea-zero-z440 After introducing these various SSDs, gamers will have a better idea of which product they are getting in the future!  

  • WHEN COPYING FILES TO THE USB DISK, WHY DOES THE “INSUFFICIENT SPACE” MESSAGE SHOW UP EVEN THERE IS ENOUGH SPACE IN THE DISK?

    It is the problem of the FAT system. Most manufacturers formatted the USB disk in FAT file system. If you copy over 255 files to the USB disk at the same time, you can create a new folder or directly re-format the USB disk to FAT32 or exFAT. However, only the FAT format is compatible with most operating systems.

  • WHY CAN’T I USE HIGH-CAPACITY MEMORY CARDS ON MY DIGITAL CAMERA?

    Please contact your camera manufacturer to find out the maximum capacity your camera supports.

  • HOW CAN I ENSURE THAT MEMORY MODULES ARE WORKING WITH BIOS SETTINGS ON WINDOWS XP SYSTEM?

    With the help of some software tools, you can detect memory settings from Windows XP. These may include the CPU-Z, SiSoft Sandra and EVEREST. In addition, SiSoft Sandra and EVEREST are equipped with the efficiency verification solution to further validate whether or not the performance based on the SPD settings is achieved.

  • The process to handle memory errors

    Have you ever encountered installing or boot issue while using the memory? Do you know how to use the memory correctly? Let’s introduce the simple memory debugging process now! 1. Installation method The correct hand position for installing the memory can ensure the force on the gold contacts of the memory is even to avoid damage. When installing the memory, make sure there’s no dust or foreign objects on the gold contacts of the memory and the motherboard slots. Foreign objects or dander might easily burn the memory. 2. PC won’t boot (Cannot enter BIOS) First, refer to the order of the motherboard memory slot. → Install the memory (single or dual channel) in the correct memory slots of the motherboard. → Check if it can boot normally. →dual channel         →single channel The memory slots of each brand of the motherboard have a custom order. Please refer to the manual of the motherboard.      If already installed in the correct position but still can’t boot. → Install a single memory in a slot of the motherboard in turns for testing. → Find out which memory has a problem / If the problem that the PC is unable to boot has been confirmed, please contact the manufacturer for repair. Cross test to see if there is a problem with the memory slots of the motherboard. → Install the memory that works normally in DIMM1~DIMM4 in turns to see if all DIMM slots are working. If there’s another motherboard available → Install memory on the different motherboard to see if it’s working normally. → If it is still not working, it can be inferred that it is caused by the memory.            3.  RGB lighting issue If RGB memory’s lighting is not working, it is mostly caused by the LED lightbulbs. It should be sent for repair directly. If RGB memory’s lighting cannot be controlled, please install and test with only one RGB software, or update RGB software to the latest version. While testing, please make sure other software is completely uninstalled. Please do not use alcohol or eraser to clean gold fingers.

  • WHY CAN'T I TRANSFER A 4GB OR LARGER FILE TO MY SSD?

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    If you want to copy a single file larger than 4GB to SSD, Please format the SSD to NTFS format.  (Path: My Computer>Right click on the SSD->Select the Format option on the function menu>Select the NTFS from the File System item>Press Start button).  You can refer to the Microsoft Help and Support Center:  http://support.microsoft.com/kb/314463

  • WHY CARD READER OR COMPUTER CANNOT READ MY SDXC, WHILE IT IS IDENTIFIED AS GOOD?

    SDXC memory card is only compatible with card readers that support SDXC specifications. Please verify if the device supports such format prior to use.

  • WHAT TO DO IF A FILE OF 6 GB SIZE CANNOT BE COPIED TO A FLASH DRIVE OF 8 GB SIZE?

    FAT 16 file formats can only support 2 GB size for a single file, and FAT32 file format can only support 4 GB size for a single file, so the NTFS or exFAT file format must be used instead for file sizes larger than 8 GB (including 8 GB). Please verify your file system format in advance. 

  • WHAT TO DO IF SSD (SOLID SATE DRIVE) IS DETECTED CORRECTLY BY THE COMPUTER, BUT IS NOT DISPLAYED ON “MY COMPUTER” FOLDER?

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    For such situation, duplication of drive letter with another disk device might occur. This problem may be addressed by changing the drive letter of SSD. Click "Start" key on the bottom left corner of the screen Click "Do" Enterdiskmgmt. MSc, followed by pressing "OK" Click SSD with the right key, followed by selecting "Change Drive Letter or Path" Click "Edit" Reassign available drive letter for SSD Click "OK"

  • WHY IS THE CAPACITY OF MEMORY CARD DISPLAYED ON THE COMPUTER ALWAYS LOWER THAN THE ACTUAL CAPACITY?

    All storage products will display a less memory capacity on a computer than stated. The discrepancy has resulted from the way flash memory and hard drive manufacturers calculate the megabyte of memory. Because the computer is calculated as binary algorithm, the computer 1GB = 1024 * 1024 * 1024 = 1,073,741,824 (1024 for two of the ten th, this is the way a computer's calculation); therefore, 128,000,000,000 (128GB) / 1,073,741,824 ≒ 119.2GB . In addition, TEAM retained products 3-5% of capacity available to the device firmware and data storage maintenance, to prolong the life of the use of the reliability of the product. Therefore, the actual available capacity for your product algorithm is as follows, the actual available capacity = marked capacity ÷1,073,741,824  × 95% ~ 97% (GB) If the capacity of your product within the scope of the results obtained by the above method of calculation, This is a normal phenomenon, please use the peace of mind.

  • WHAT IS THE EPP TECHNOLOGY?

    When users wish to over-clock the memory module, they must manually adjust relevant parameters, such as clock speed, working voltage, CL, tRCD, tRP and tRAS from the BIOS. Therefore, unless the user has rich overclocking experience, he will need to try different combinations in order to find out the best settings for the module to display its optimal performance. Therefore, it is time- and labor consuming, especially to beginners. As a solution, NVIDIA extended the SPD by adding more parameter combinations to the unused space, about 29 bytes, in conventional SPD. As long as the supported motherboards are used, the BIOS can automatically detect the optimal module settings to easily release the performance of modules. This feature is called the EPP, Enhanced Performance Profiles.

  • WHAT TO DO IF DATA STREAM IS MISSING ERROR MESSAGE OCCURS IN TRANSFERRING DATA?

    The "Stream Loss" error message usually occurs as data is transferred from a storage device of NTFS format to a Flash drive of FAT or FAT32 format. Generally speaking, such"Stream Loss" message will not result in data damage or miss, so that you can continue without worry. This error message is generated due to automatic generation of "Thumbs.db" file in a folder because of NTFS format. Such error message will not occur by deleting "Thumbs.db" file before copying the folder. 

  • WHAT IS TRIM?

    TRIM is a system command. The Win7 operating system would notify SSD of data blocks that will no longer be used and may be erased to release space. This function, which is similar to garbage collection, is executed in idle time to optimize performance.

  • HOW TO DETERMINE IF CF CARD IS IN FIXED DISK MODE OR IN REMOVABLE DISK MODE?

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    When the CF card is accessed using IDE or SATA through an adapter if the CF card is displayed as local disk, it is in Fixed Disk Mode; if it is displayed as a removable disk, it is in Removable Disk Mode. (adaptor/adapter or extension board or conversion board)

  • WHAT IS THE DIFFERENCE BETWEEN DDR2 AND DDR3 MEMORIES ARE THEY COMPATIBLE?

    Though the DDR3 module is developed based on the DDR2 and also uses the 240-pin design, both the pin layout and signal definition of the DDR3 module are different. The difference is also seen in the fool-proof cut on the gold finger. Therefore, they are not compatible. Moreover, the DDR3 has enhanced I/O buffer performance by means of the 8-bit prefetch technology. Therefore, it can break through the clock speed limit of the DDR2 module. As a result, the data rate of the DDR3 module begins from 800MHz, and it will increase to DDR3-1066, DDR3-1333, and DDR3-1600 in the future.

  • WHEN CAN I REMOVE THE USB DISK FROM THE PC SAFELY?

    To safely remove a certain device, please click the Safely Remove Hardware icon.

  • WHAT IS WEAR-LEVELING?

    Due to limitations in data writing/erasing times of the Flash memory, SSD firmware is designed with wear-leveling technology so as to extend product life and service time. Also referred to as storage block writing/erasing leveling, the wear conditions of each block are leveled equally for the optimal extension of product life to meet system requirements.

  • WHAT TO DO IF THE COMPUTER SHOWS “CANNOT DELETE DATA” OR “FORMAT CARD” AS CARD IS USED?

    Please identify that the lock of the card is off.  The problem might own to the card itself or the card reader if deletion still fais. If so, please contact customer service personnel for assistance.

  • Issue of ELITE (ELITE PLUS) 3200MHz not booting

    The ELITE(ELITE PLUS) and T-CREATE CLASSIC 3200MHz CL22 products are equipped with  JEDEC standard DDR3200mhz. Before purchasing, please check whether your motherboard and CPU support JEDEC standard DDR3200mhz.  Please note Check below conditions before you power on your system! Intel: 11th Gen Intel processors or later AMD: AMD Ryzen 3000 series CPU(Matisse) or later AMD Ryzen 4000 G-series APU(Renoir) or later Please double-check if your CPU and motherboard support native 3200MHz as underclocking is not possible in memory with native DDR4 3200 IC. For more detailed information, we suggest referring to specifications provided by the motherboard manufacturer. 

  • WHAT IS THE DIFFERENCE BETWEEN SATAII AND SATAIII?

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    Both are the same with respect to appearance and installation. Joints and wires are the same, too. The difference lies in the maximum data transfer rate. 

  • WHY DOES MY CAMERA STOP VIDEO RECORDING WHENEVER CERTAIN MINUTES ARE REACHED IN RECORDING WHILE REMAINED CAPACITY IS STILL ENOUGH FOR STORAGE ON CARD?

    Please identify that the video recording time is set to limit, instead of fixed time. If card format is FAT32, the recording would be stopped as 4GB of recording is reached because a single file cannot exceed 4GB. This problem may be solved as long as card format is changed to NTFS or exFAT if the two formats are supported by the machine.

  • COULD CF CARD BE USED AS BOOT DISK?

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    The commercial CF card of Team Group is in standard Removable Disk Mode, which does not support hard disk mode. The industrial CF card of Team Group is in Fixed Disk Mode, which supports hard disk mode.

  • Does a brand new SSD need to be initialized?

    In general, we can’t ensure users’ operating systems and how they use this SSD, so we won’t initialize and format the SSD before leaving the factory. When you use the SSD for the first time, please initiate and format your SSD according to youroperatingsystem such as Windows or Mac or Linux; therefore, the SSD can work normally.  

  • ERROR MESSAGE OCCURS WHEN I TRY TO ENTER WINDOWS 7 AFTER I CHANGE THE SATA MODE FROM IDE TO SATA.

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    This issue occurs if the disk driver in Windows 7 or Windows Vista is disabled. This driver must be enabled before you change the SATA/RAID mode of the boot drive. Please visit Microsoft website:   https://support.microsoft.com/en-us/kb/922976​

  • WHAT IS SSD?

    SSD is an abbreviation for solid state disk. The conventional hard disk does not belong to "liquid" hard disk; solid state disk refers generally to solid state disk composed of NAND Flash. It has no mechanical structure and performs transfer via electronic signal compared to rotational disk design used in conventional hard disks. It utilizes characteristics of conventional NAND Flash and is composed of control unit and storage unit (FLASH chip). Data storage is achieved by the combination of the two units. Data is read and written in block writing and erasing manners. Thus, the efficiency of reading and writing relies on the design with respect to read-write technologies very much. It is advantageous of high speed, low power consumption, vibration resistance, high stability, low-temperature resistance etc.compared to current conventional hard disks.

  • What is USB 3.2?

    According to the latest USB-IF specification that announced in 2019. SuperSpeed USB 3.2 Gen1(5Gbps) is equal to the past USB 3.1 Gen1 and USB 3.0 specification. And SuperSpeed+ USB 3.2 Gen2 will rise from Gen2 by 1(10Gbps) to Gen2 by 2(20Gbps).  

  • WHY THERE IS DIFFERENCE BETWEEN ACTUAL CAPACITY AND MARKED CAPACITY OF SSD?

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    This is due to a unit capacity conversion issue. Hardware manufacturers usually define 1K=1000 bytes according to decimal, while software providers (ex: Microsoft) define 1K=1024 bytes according to binary. In addition manufactures retain 3~5% of capacity for firmware, application software, and data storage maintenance. So there is a difference between actual capacity and marked capacity.

  • WHAT IS OTG?

    OTG, an abbreviation of On-The-Go, acts as a supplementary standard of USB. It allows USB equipment, such as mobile phones, to act as the primary device for direct connection with USB drive, mouse or keyboard.

  • WHAT'S THE DIFFERENCE BETWEEN SSD AND HDD?

    SSD V.S HDD: High speed, low power consumption, good durability, zero noise and resistance to low temperature.

  • What are U.S. MIL-STD 810G 516.6 drop test?

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    The drop test based on U.S. MIL-STD-810G 516.6. We put 5 portable SSDs to the test. And drop them from a height of 48 inch on 8 corners, 6 faces, and 12 sides. Then check if the portable SSDs are still functional and the data remain unharmed after dropping, it meets U.S. military drop-test standards.  

  • M152 OTG USB FAQ

    This is caused by the abnormal termination of Q1. Why can't I input text with the phone's touch keyboard after using TEAM CROSS ?TEAM CROSS. Please refer to the following steps for recovery : Step 1. Open the [Settings] menu Step 2. Select [Language & input] Step 3. Select default options for keyboard and input methods Step [1] [2] Step [3] Q2. Why can't I connect TEAM CROSS using WiFi? Ensure your phone and computer are on the same WiFi hotspot. If you are using the TEAM CROSS (WiFi) list to connect to the phone, please tap the refresh button in the upper right corner to get the latest list of phones connected. First, successfully connecting your phone and computer via the USB cable; then expand the toolbar and switch to WiFi wireless connection. Ensure your phone and computer are successfully connected via USB cable; if the phone is restarted, a USB connection must be successfully reestablished via USB cable in order to use WiFi wireless connection. If you have already followed the above instructions and your phone and computer are successfully connected via USB cable, but the WiFi button on the toolbar is still empty (as shown in the red circle); please check if any antivirus software installed on your computer is blocking the wireless connection. Please turn it off and retry. Q3. Why is my phone screen freezing after connecting to WiFi? You are probably experiencing poor or disrupted WiFi signals. We suggest you use TEAM CROSS via USB cable and turn on the WiFi hotspot on your phone, and then connect your computer to that same WiFi hotspot, therefore your phone and computer will be under the same network environment. Q4. You have already enabled and allowed USB debugging mode on the phone, but the [Allow USB debugging?] message keeps prompting. This is probably caused by the unsuccessful installation of the USB debugging driver. Please connect your computer and phone via USB cable, and then restart TEAM CROSS. Q5.How to solve [No android device found]? First, unlock your phone screen. When your phone screen turns dark or goes to sleep mode, please unlock your screen and you will see the picture as shown above. Please check [Always allow from this computer] and tap [OK]. If you have already unlocked your phone screen, but still can’t see the prompt window as shown in the picture above; please replug the USB cable connected between the phone and the computer, then the window will appear again. If you are using Windows 7, please check the taskbar to see if the driver is still installing; the prompt window will appear on the phone only after the driver is finished installing. Please ensure the system time on your computer is accurate. If it is invalid, please adjust the time and restart TEAM CROSS. Check if your computer has installed any other phone assistant applications. Please turn them off and restart TEAM CROSS. Q6. Why I can't connect to TEAM CROSS via USB cable? Ensure the display adapters on your computer device manager is not Microsoft Basic Display Adapter. If it is, please go to the website of your display card company, then download and install the latest display card driver.  

  • What to do if you drop your PD400, PD1000 in water.

    Click : 1569

    Learn about the splash proof, water proof and dust proof functions of the PD400 External Hard Drive, and how to handle it if you accidentally wet the external solid state drive. PD400 External Hard Drive is splash proof with dust plug on, water proof and dust proof. Under a controlled laboratory environment, PD400 is IP66 certified with dust proof and water proof. Splash, water and dust proof functions are not permanent conditions and the effects might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law. PD400 External Hard Drive is resistant to accidental spills from common liquids, such as soda, beer, coffee, tea, and juice. In the event of a spill, wipe the affected area gently with a wet paper towel, then wipe dry the external hard drive. Learn about the splash proof, water proof and dust proof functions of the PD1000 External Hard Drive, and how to handle it if you accidentally wet the external solid state drive. PD1000 External Hard Drive is splash proof, water proof and dust proof. Under a controlled laboratory environment, PD1000 is IP68 certified with dust proof and water proof (immerse in 1 meter of water for 1 hour). Splash, water and dust proof functions are not permanent conditions and the effects might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law. PD1000 External Hard Drive is resistant to accidental spills from common liquids, such as soda, beer, coffee, tea, and juice. In the event of a spill, wipe the affected area gently with a wet paper towel, then wipe dry the external hard drive. Warranty content: If liquid damages the device and the liquid contact indicator shows the device has been in contact with liquid, then it is not covered by the warranty.     Avoid the following when using: Swimming or showering with the external hard drive. Exposing the external hard drive to pressurized high velocity water, such as when showering, water skiing, surfing, jet skiing, etc. Using the external hard drive in a sauna or steam room. Intentionally submerging the external hard drive in water. Operating the external hard drive outside the suggested temperature ranges or in extremely humid conditions. Dropping the external hard drive from too high or subjecting it to strong impacts. Disassembling the external hard drive, including removing screws. Exposing the external hard drive to acid and alkali, or highly corrosive items, such as soap, detergent, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, etc.   If accidentally dropping into the water: If accidentally dropping into the water, wipe it dry with a soft, lint-free cloth (e.g., a lens cloth). To remove excess liquid, tap it gently with the USB connector facing down. Leave it in a dry area with some airflow or place it in front of a blowing fan. Wait for 5 hours before using it. If dropping into non-liquid waters, wipe the affected area with a wet paper towel first, then follow the instructions above. Don’t dry the external hard drive using an external heat source or insert a foreign object (e.g., cotton cloth or paper towel) into the connector of the external hard drive.  

  • TEAMGROUP BRICK CHARGER’S (WD02) FAQ

    Click : 1374

    Q1. Was my smartphone compatible with quick charge function? There are not all kind of smartphones that support quick charge function, it depends on your device that if supporting Qualcomm Quick Charge 3.0 Technology. Related to supporting smartphone model with quick charge function, please refer the official website of Qualcomm.  https://www.qualcomm.com Q2. My smartphone is available with a quick charge function. However, it was still not working with the quick charge when it connected with Brick Charger? It does not show any indication on Brick Charger. If you want to check quick charge function if it is working, please refer below instruction to check.: Make sure you plug into the right USB output with QC3.0 logo.  Your charging cable may be broken or using a cheap quality cable that is easily caused non-working of quick charge function. Strongly recommend using the device's original cable, a brand cable with quality assurance or a certified third-party cable(MFI). Checking your device or smartphone that charging states information to make sure your quick charging function as usual. PS: Every smartphone of the brand that is a different setting operation, You can contact to original the device's company services directly if you still have questions. Q3. What kind of USB charging cables should I use with the Brick charger? To ensure the utmost safety and performance, we recommend using your device's original cable, a brand cable with quality assurance or a certified third-party cable (MFI) to charge your devices with the Brick charger. Q4. What if using non-quick charge function device to connect desk charger for charging, it may be caused damage? Absolutely not, each USB output that all support charging function with smart IC to control which charging current is available for different devices. Q5. Is Brick charger available for charging iOS devices? Even though the iOS devices of Apple that don’t support Qualcomm Quick Charge 3.0 Technology, it still can get the best charging performance through by smart detecting charging technology of Brick Charger. Q6. What if the Brick charger charges my device(s) slowly? Please follow below instruction to check: Your charging cable may be faulty. Please try using a different cable to check. Check the USB output x4 on the left side of product that the total output current required by your devices is not higher than 8A. If the problem persists, please email us at rma@teamgroup.com.tw Our RMA specialists will be in touch with you. Q7. When the Brick charger is plugged into an outlet but has no devices plugged in, will it consume power? What is the standby power consumption? The Brick charger will consume almost no power without the device connected. Its standby power consumption rate is less than 0.3W. Q8. What should I do if the Brick charger stops working? Please follow below instruction to check. If the Desk charger stops working, first try charging your device with different cables and see if it resolves the problem. You can also reset the Desk charger by unplugging it from the outlet and then re-plugging it back in. If the problem persists, please email us at rma@teamgroup.com.tw Our RMA specialists will be in touch with you. Q9. Can I use the Brick charger in other countries?   The Brick charger is compatible with 100-240V output, which means you can use it anywhere in the world as long as you have the right wall plug. Q10. How can I find the same power cable if I lost the original one that came with the Brick charger? This Brick charger comes with a standard C7 power cord. They're easily available buying online.  

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