Q.

What should I do when the message “Windows was unable to complete the format” or “Write Protection” when using the USB?

Please redo the action again on another computer. If the same message appears, then the flash drive may be damaged. Please contact Customer Service from Team Group to help with the issue. ... READ MORE
... READ MORE
Q.

Error message appears (error code: 0X80071AC3) when saving files in USB device

When a device is incorrectly removed during data transfer, Windows OS system may detect error for loading the device and display a message with the error code 0X80071AC3.
Please right click [My ... ... READ MORE
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Q.

What should I do when virus detected in my flash drive after antivirus scanning?

First, please backup your files and format your flash drive. All the data will be removed, including the virus, after formatting. If virus is detected after formatting, then virus is being written aga... ... READ MORE
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Q.

Whether Team Group USB flash drive can be used as a bootable drive?

Team Group USB flash drive is a removable storage device. Currently, it cannot be used as a bootable drive. Boot from a USB device is a special application and can cause damage to the flash drive. Thu... ... READ MORE
... READ MORE
Q.

M152 OTG USB FAQ

This is caused by the abnormal termination of Q1. Why can't I input text with the phone's touch keyboard after using TEAM CROSS ?TEAM CROSS. Please refer to the following steps for reco... ... READ MORE
... READ MORE
Q.

WHAT IS OTG?

OTG, an abbreviation of On-The-Go, acts as a supplementary standard of USB. It allows USB equipment, such as mobile phones, to act as the primary device for direct connection with USB drive,... ... READ MORE
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Q.

WHEN CAN I REMOVE THE USB DISK FROM THE PC SAFELY?

To safely remove a certain device, please click the Safely Remove Hardware icon. ... READ MORE
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Q.

WHAT TO DO IF DATA STREAM IS MISSING ERROR MESSAGE OCCURS IN TRANSFERRING DATA?

The "Stream Loss" error message usually occurs as data is transferred from a storage device of NTFS format to a Flash drive of FAT or FAT32 format. Generally speaking, such"Stream ... ... READ MORE
... READ MORE
Q.

WHAT TO DO IF A FILE OF 6 GB SIZE CANNOT BE COPIED TO A FLASH DRIVE OF 8 GB SIZE?

FAT 16 file formats can only support 2 GB size for a single file, and FAT32 file format can only support 4 GB size for a single file, so the NTFS or exFAT file format must be used instead for file siz... ... READ MORE
... READ MORE
Q.

WHEN COPYING FILES TO THE USB DISK, WHY DOES THE “INSUFFICIENT SPACE” MESSAGE SHOW UP EVEN THERE IS ENOUGH SPACE IN THE DISK?

It is the problem of the FAT system. Most manufacturers formatted the USB disk in FAT file system. If you copy over 255 files to the USB disk at the same time, you can create a new folder or directly ... ... READ MORE
... READ MORE
Q.

WHY CAN’T I COPY MORE THAN 130 FILES TO MY USB DISK?

This is because the default format of your USB disk is FAT16. Format the USB disk again in FAT32. ... READ MORE
... READ MORE
Q.

Why does my high capacity USB drive or Memory card only shows 32GB on my windows OS?

You may have used your USB drive or Memory card on a device that doesn’t support storages larger than 32GB or exFAT/NTFS format, or the device was automatically or manually formatted into 32GB o... ... READ MORE
... READ MORE
Q.

WHAT ARE THE DIFFERENCES BETWEEN USB 1.0、USB 1.1、USB 2.0、USB 3.0、USB3.1﹑AND USB3.2?

The data transfer rate is different USB1. around 187.5KB/Second USB1.1 around 1.5MB/Second USB2.0 around 60MB/Second USB3.0 around 500MB/Second USB3.1 up to 1000MB/Second ... READ MORE
... READ MORE
Q.

What is USB 3.2?

According to the latest USB-IF specification that announced in 2019. SuperSpeed USB 3.2 Gen1(5Gbps) is equal to the past USB 3.1 Gen1 and USB 3.0 specification. And SuperSpeed+ USB 3.2 Gen2 will rise ... ... READ MORE
... READ MORE

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