Servicio de mantenimiento
ESTIMADO CLIENTE:
Gracias por elegir un producto de TEAMGROUP. Si tienes problemas técnicos o de compatibilidad, visita la sección de preguntas frecuentes sobre el producto para buscar una respuesta.
※ Para clientes de EE. UU. y Canadá, envíanos un correo electrónico con tu formulario de RMA (del inglés Return Merchandise Authorization, autorización de devolución de mercancía) a rma.usa@teamgroup.com.tw.
Si no cuentas con el formulario de RMA, primero comunícate con nosotros a través de rma.usa@teamgroup.com.tw.
Nuestro representante del servicio al cliente lo guiará hacia el siguiente paso y recibirá la información que se señala a continuación.
※ Para los clientes que necesitan solicitar el servicio de RMA a la sede central en Taiwán, envía tu formulario de RMA en línea.
Después de enviar el formulario, habrás completado la solicitud de RMA y verás las siguientes instrucciones de envío.
Puedes elegir el siguiente mantenimiento:
Seguimiento del estado
Cómo hacer seguimiento del estadoCARRY NOTES
- Please download the RMA application form and after filling it out, e-mail it back to our company's customer service e-mail:RMA@teamgroup.com.tw
- If the product does not have our company's trademark on, please also attach a copy of your purchase receipt.
- If the product is a malfunctioning new product (please take your product along with your receipt back to your original dealer where it was purchased to exchange for a new one).
- When sending a storage product for repair (ex: hard drive, portable hard drive, memory card… etc.), the consumer must first backup the data. Team Group Inc. does not provide data backup services; and will not be held responsible if any information is lost or damaged during the maintenance process.
- Please do not send back any unnecessary accessories along with the product which requires maintenance. Team Group Inc. will not be responsible for keeping them and sending them back.
- If the product applied for maintenance is not a Team Group product, the customer will be required to pay for the fees for sending the product back.
- If we do not receive the application form and product within 14 days of applying, this application form will automatically be avoided; you must then apply for a new RMA number.
- Our company's free maintenance service is only limited to products within the warranty period and not damaged due to misuse by the customer.
- Your application will not be accepted if the RMA application form is not filled in properly, or you fail to attach a copy of your purchase receipt.
- If RMA request items come with accessories, please return accessory with RMA request items. Memory Module kits need be returned as a complete kit for functionally test and repair.
- To avoiding possible damage in transportation, please use bubble mailer or small box to package RMA items.
