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Product WarrantyProduct Warranty

After purchasing a TEAMGROUP product, if the following problems arose and require maintenance, TEAMGROUP recommends consumers to follow the steps listed below in order to obviate any usage problems.

TEAMGROUP WARRANTY

TEAMGROUP Inc. guarantees that all manufacturing processes are rigorously checked, 100% comprehensively tested and the specifications comply with what’s stated.

If a TEAMGROUP product, within the warranty period and under normal use conditions, malfunctions due to the deficient manufacturing process or raw materials, Team Group Inc. will provide full maintenance or exchange service.

  • LIMITATION CLAUSE

    The applicability of this warranty does not include product damage caused by unnatural external causes, and Team Group is not responsible for any data saved in storage products. If any of the following situations occur, then the product is not covered by Team Group's warranty:

    • Damage caused by accidents, vandalism, misuse, unauthorized disassembly, natural disasters or power problems.
    • This product must be used with other compatible computer equipment; if the damage is caused due to other manufacturer’s accessories, warranty obligations will not be upheld.
    • Products purchased through distribution channels unauthorized by Team Group.
    • Product maintained or disassembled by unauthorized technical personnel.
    • Warranty label, product serial number or tamper label is modified, damaged or unclear.
    • The warranty period starts from the day of purchase.
  • LIMITED LIABILITY

    For any inevitable, indirect or secondary losses caused to the product purchaser or other third party due to product flaw, such as loss of income, business investment losses, and loss of goodwill or obstacles to business relationships, etc., Team Group has no obligation for compensation, and will not be obligated to compensate for damage or malfunction of other equipment caused by the product itself.

  • WARRANTY APPLICABILITY

    Team Group's warranty only applies to consumers who have purchased our company's products through legal sales channels.

  • WARRANTY PERIOD

    This warranty only applies to the original purchaser who owns the Team Group product; this warranty is a non-transferable right. Customers will not be notified of changes to the warranty terms and period, so we advice product purchasers to carefully read the product manual or contact the product sales outlet or dealers to confirm the warranty's expiration date.

    As for products that are no longer under production and unable to be maintained a refund of depreciated market price will be made to the product purchaser who, if agrees, may also exchange the purchased product with an equal or higher class one. Team Group Inc. reserves the right to make a final decision at its discretion.

    Memory modules

    All Team Group's “Team” brand memory module series enjoy lifetime warranties, which means that from the day of purchase if the product is damaged due to natural causes, free maintenance service is provided during product's service life.

    This lifetime warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

    USB flash drives

    All Team Group's “Team” brand USB flash drive have lifetime warranties, which means that from the day of purchase if the product is damaged due to natural causes, free maintenance service is provided to customers during product’s service life. This lifetime warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers' a right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

    Memory cards

    All Team Group's “Team” brand flash memory cards have lifetime warranties, which means that from the day of purchase if the product is damaged due to natural causes, free maintenance service is provided to customers during product's service life. This lifetime warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

    SSD series

    All Team Group's “Team” brand solid state hard drives have 2~3 years warranty service, which means that from the day of purchase if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period. This warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

    • 1.8” Portable Drive Economy SSD (PD200): 3 years warranty.
    • 2.5” Performance SSD (S2/S3/L1/L3): 3 years warranty.
    • Already phase out SSD (S25AI1/A22V01/P52M01): 3years warranty.
    • Already phase out SSD (express card/P2/G1/C2/C1): 2 years warranty.
    • Already phase out SSD (C2 ELITE/S1/C1/A1/S3 PRO/L2) : 3 years warranty.

    Portable hard drive series

    All Team Group's “Team” brand portable hard drives, there is a 5-year limited warranty (3-year free full warranty for non-human factor damage, from the fourth to the fifth year, maintenance service is provided in Taiwan, and 3-year limited warranty in foreign regions, which means that from the day of purchase, if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period. This warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

    Mobile Accessories

    All Team Group's “Team” brand mobile accessories have warranty service, which means that from the day of purchase if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period. This warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

    • 1 Year Warranty: Power Bank Series, Wireless Charging Series, Cable Series, OTG-Twinbo, OTG-M141
    • Lifetime Warranties: OTG-M131, OTG-M132
  • IDENTIFYING ORIGINAL PRODUCTS
    For all products manufactured by Team Group, there is a series legally applied and registered product trademarks attached on the packaging or on the product itself, which could be used for customers to identify original Team Group products These trademarks enjoy all rights protected by the laws which cannot be used illegally and for the counterfeit purpose.
  • OTHER CAUTIONS

    For storage products, please backup and keep the original data on the product before sending it in for maintenance. Team Group cannot guarantee the integrity of the data during the maintenance process.

    For certain products, maintenance is done by replacing them with reserved products; therefore it is possible that after maintenance the product returned to the consumer may not be the original one sent in for maintenance.​​​​​​​

    Because high product turnover, when a product is no longer under production or the original manufacturer no longer provides maintenance, Team Group will replace it with a substitute.​​​​​​​

  • PRODUCT EXCHANGE STEPS AND REQUIRED INFORMATION
    For damage caused by deficient manufacturing processing or poor materials, Team Group Inc. will take responsibility for providing free maintenance. The procedures are as follows:

    Send the defective product back to the Team Group dealer where it was purchased.

    Fill out the maintenance form of Team Group dealer, in which specify in detail the product’s model, serial number, date of purchase and describe the trouble you came across.

    After we receive and confirm the product requested for maintenance if the damage is due to the deficient manufacturing process or poor materials, we will immediately send you a well-functioned product to save your waiting time.

  • DISCLAIMER
    Those clauses mentioned above are the complete warranty of Team Group products and cover all other paper or oral guarantees. Team Group will not provide any guarantees other than those mentioned above. Under the extent permitted by law, any implied product warranty or special purposes will not be recognized; warranty will also not be given under illegal circumstances. Whether it’s expressed or implied warranty conditions, they are only valid within the warranty period mentioned above; laws in some regions, states (provinces), countries or other jurisdictions, do not allow the exclusion of implied warranty, advertising of lifetime warranties or limiting the length of the warranty periods.
    Team Group Inc. will like to remind consumers who purchased products with lifetime warranties, that because the laws in certain countries or regions do not allow the warranty period to be longer than the maximum time limit permitted by law, therefore, this is a disclaimer for Team Group’s description and advertising of lifetime warranties longer than the maximum length allowed by those laws. The disclaimer of this lifetime warranty does not affect your statutory rights as a consumer or any technical support and services provided by Team Group Inc.
    Team Group products are not authorized to be used on life support equipment and their components, or for any relative applications that might cause injury or death to humans due to product malfunction or defects. Team Group is exempt from all responsibilities for death or injury of anyone, damage caused to anything or when products are applied on, including but not limited to, military or military-related equipment, traffic control equipment, disaster prevention systems and medical treatment or any medical treatment related equipment. If you have these types of intended use and purpose, please make sure to contact Team Group to find suitable parts for the applications mentioned above. The purpose of this disclaimer is not to restrict or exclude the responsibility of death or injury caused by Team Group’s own fault or misrepresentation.
    Under the maximum extent permitted by law, Team Group cannot be held responsible for any damage, expenditure, data loss, loss of income, loss of savings, loss of profit, or any other accident or collateral damage caused to the product purchaser or end-user customer for purchasing, using or unable to use Team Group's product. This remains applicable even if Team Group Inc. has been told about the possibility of damage occurring.
    Thank you for purchasing Team Group's memory products. Please read carefully the warranty clauses and related terms and conditions stated in this manual before use. When using the product, try to stay clear of the chip and contact pins to avoid damages caused by static. All Team Group’s memory modules have product warranty stickers on them. Please do not damage or tear off the stickers to maintain your rights. If you have any technical or compatibility problems when installing or after use, you can look up the problem at product FAQ of our official website , or leave an online message to our customer service personnel on the website's Online Query Center. For information about Team Group’s newest products, you can search this official website at any time or directly contact a Team Group dealer.