WHAT TO DO IF THE PRODUCT CONTACT WITH METAL OBJECTS ACCIDENTALLY, RESULTING IN A SHORT CIRCUIT?
Please charge the Peppy series power bank and reactivate the product.
CAN THE CHARGING CABLE (ACCOMPANIED WITH POWER BANK) BE REPLACED AFTER USING A PERIOD OF TIME?
The charging cable accompanied with the power bank is a gift and is a consumable item. It is not covered by warranty (except for defect of new items), so the charging cable has to be purchased additionally. Replacement is allowed for defective new items within 7 days.
WHICH MOBILE DEVICES ARE SUPPORTED BY TEAM GROUPPOWER BANK PRODUCTS?
Smartphones, tablet (*except for Galaxy Note, a Samsung tablet), MP3, MP4, iPod and the other electronic products with use 5V current.
WHY IS SAMSUNG GALAXY NOTE 10.1 UNABLE TO USE POWER BANK?
USB pin define in Samsung chargers differs from general USB, so Samsung original charging cables or compliant third party cables with special specifications must be used.
WHY IS THE BATTERY UNABLE TO REACH ITS LABEL CAPACITY?
This is due to power conversion and loss. To charge USB equipment with a battery, the electrical voltage experiences increase and decrease in the conversion and output of power. In addition, charging cables also cause power loss due to resistance. Therefore, actual battery capacity differs from labeled capacity.
SHOULD THE POWERBANK BE CHARGED FOR FULL 8 HOURS FOR THE FIRST TIME OF USE?
Current lithium on the battery has no memory effect, so there is no need to use out electricity before charging.
WILL IT DAMAGE MOBILE PHONES WHEN I USE USB-2.1A DOUBLE CONNECTOR?
No. The charging current of a mobile phone is determined by the mobile phone. The power bank device is only used passively. Therefore, the larger the supply current is, the better a power bank is. For example, 1.5A is better than 1A, and 2A is better than 1.5A. However, USB voltage is prohibited from exceeding 5.25V. The mobile phone will be damaged once the voltage exceeds 5.25V.